Krista Norwood
Easton,PA
Summary
Results-driven Clinical Operations Manager with a successful history at Sedgwick, recognized for boosting team morale and client satisfaction through exceptional project management and leadership. Committed to pursuing opportunities that further elevate my robust clinical assessment and case management abilities, combined with my growing leadership skills.
Overview
19
19
years of professional experience
Work History
Clinical Operations Manager (telecommuter)
Sedgwick
03.2024 - Current
- Coordinates development and execution of clinical initiatives to enhance team morale and client satisfaction.
- Facilitated communication between clinical director, team leads, clients, client services, and claims management department.
- Assigned to Business Opportunity teams for brainstorming to optimize workflows.
- Collaborates with the Clinical Director to assure achievement of unit financial goals and customer service / satisfaction goals across teams
- Cultivated team excellence through consistent motivation and effective direction.
Charge Nurse / Per Diem
Country Meadows of Bethlehem, PA
Bethlehem, USA
09.2010 - Current
- Charge Nurse / Staff Nurse for 70 bed skilled nursing unit
- Administer Care for variety of patients including long term care, short term rehab, hospice, respite, etc
- Medication and treatment administration
- Assessment, charting, and communication with families and physicians as indicated
Clinical Client Manager (telecommuter)
Sedgwick
02.2022 - 03.2024
- Supervises, coordinates, and reviews the work of a team of case management specialists for a dedicated major account
- Acts as a liaison between nurse case managers, client, and claims department
- Assures achievement of unit financial goals and customer service / satisfaction goals
- Provides support, guidance, leadership and motivation to promote maximum team performance
Sr Clinical Team Lead (telecommuter)
Sedgwick
05.2015 - 02.2022
- Supervises, coordinates, and reviews the work of a team of case management specialists for a dedicated major airline account
- Acts as a liaison between nurse case managers, client, return to work specialists, and claims department
- Assures achievement of unit financial goals and customer service / satisfaction goals
- Provides support, guidance, leadership and motivation to promote maximum team performance
- Attends claims and partnership meetings as requested by client, provides multiple presentations as requested, along with assisting in processes development to build rapport and strengthen client/ case management relationships
- Worked to grow jurisdictions for dedicated client from 1 city within a jurisdiction to now managing 11 states
Telephonic Nurse Case Specialist (telecommuter)
Sedgwick
09.2010 - 05.2015
- Performed initial and ongoing clinical assessments via telephone calls to injured workers, employer, physician and attorney as indicated; assessed situation for psychosocial needs, cultural implications and support systems in place
- Created a case management plan based on assessment with measurable goals and objectives utilizing evidence based criteria; monitored ongoing progress toward these goals and objectives; implemented plans through case management interventions and communication with all parties to reach desired goals and objectives
- Negotiated appropriate level and intensity of care and disability duration though use of guidelines, education and communication with indicated parties
- Provided utilization review where appropriate and mandatory on requests for treatment through use of nursing judgement and application of appropriate guidelines
Director of Nursing
Country Meadows of Bethlehem, PA
Bethlehem, USA
01.2006 - 08.2010
- Began employment upon acceptance of Assistant Director of Nursing position
- Transitioned to DON position in September 2009
- Served as Infection Control Preventionist for the facility for four years
- Responsible for quality assurance of incident and accident reports for both residents and employees
- Oversight of entire nursing services department for 70 bed unit, including education, disciplinary action, staff management, interaction with resident families throughout stay, including discharge planning and assuring quality resident care
Education
RN to BSN -
Cedar Crest College
Allentown, PA05.2023
Certified Case Manager -
12.2013
Diploma - Professional Nursing
St Luke’s School of Nursing
Bethlehem, PA06.1998
Skills
- Team oversight
- Professional demeanor
- Leadership development
- Special projects
- Workflow optimization
- Regulatory compliance
- Clinical assessment
- Case management
- Customer service
- Team building
References
References available upon request.
Timeline
Clinical Operations Manager (telecommuter)
Sedgwick
03.2024 - Current
Clinical Client Manager (telecommuter)
Sedgwick
02.2022 - 03.2024
Sr Clinical Team Lead (telecommuter)
Sedgwick
05.2015 - 02.2022
Charge Nurse / Per Diem
Country Meadows of Bethlehem, PA
09.2010 - Current
Telephonic Nurse Case Specialist (telecommuter)
Sedgwick
09.2010 - 05.2015
Director of Nursing
Country Meadows of Bethlehem, PA
01.2006 - 08.2010
RN to BSN -
Cedar Crest College
Certified Case Manager -
Diploma - Professional Nursing
St Luke’s School of Nursing
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