Krista O'Neal
Fairview,TN
Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.
Marie Curie
Summary
Highly experienced and compassionate professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities, fostering positive work cultures, and implementing effective policies and procedures. Dedicated to building a positive and inclusive workplace culture that values diversity, equity, and inclusion. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager 2, Inside Sales
Dell Technologies
11.2018 - 02.2023
- Managed book of business worth $48M across 40 key global accounts.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals through relationship building and acquired understanding of customer business needs.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders, engineers, and C-level executives.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Coordinated development, implementation, and post-install management of complex tech projects across several global regions.
Senior Life Claims Analyst, Claims Benefit Specialist
Aetna Integrated Services
11.2016 - 11.2018
- Performed claim assessment, research, and analysis to thoroughly investigate contestable medical and final expense insurance claims.
- Collaborated on recruitment and retentions process for new hire candidates resulting in increased diversity and 60% increase in retention rates. Led training and evaluated competencies through metrics analysis and auditing.
- Investigated, provided guidance and submitted information to legal counsel on special incidents, appeals, compliance, regulatory affairs, and Department of Insurance cases.
- Obtained and reviewed medical records and claims documentation for compliance with HIPAA requirements and accuracy of information.
- Developed, documented, and implemented policies and procedures related to employee conduct and performance, as well as Medical Review SOPs, resulting in increased productivity and improved employee engagement.
Patient Account Coordinator
STAR Physical Therapy Business Office
07.2014 - 06.2016
- Worked with outside entities to resolve issues with billing, claims and payments.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked with customer to create debt repayment plan based on current financial condition.
- Managed over 50 patient calls per day.
Medical Office Specialist
STAR Physical Therapy
2004.07 - 2006.06
- Oversaw maintenance of medical charts and/or medical record (filing, Op Reports, test results, home care forms).
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions on 12 patients per clinic day.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
Health Outreach Specialist
Magnolia Physiotherapy
01.2002 - 07.2004
- Promoted available health resources and connected individuals with specialized services according to their assessed needs.
- Assisted local and state governments and community agencies with developing health education programs.
- Delivered presentations to interested groups and answered wide-ranging questions about available healthcare offerings.
- Partnered with agencies and organizations driving improvements in community health.
- Interviewed, screened, enrolled and supported 150 new pediatric patients in 18 months.
- Disseminated critical information to underserved and impoverished groups to take advantage of free and subsidized programs such as Head Start and early intervention occupational/physical therapy initiatives.
Education
Bachelor of Science - Social Sciences
06.1999
Skills
- Confidential Records Management, Compliance, and Data Privacy
- Complex Case Management
- Interdepartmental Mediation and Negotiation
- Salesforce CRM
- Relationship building and management
- Cultural Awareness
- Excellent Interpersonal and Communication Skills
- Consultative Sales Approach
- Solution Sales
- Interpersonal Communication Skills
- Administrative Supervision
- Benefits Explanations
- HIPAA Guidelines
- Standard Operating Procedure Development
Accomplishments
- Dell Technologies - Inside Sales Account Manager of the Year - FY2020
- Dell Technologies - Inside Sales Account Manager of the Half - H2 FY2021
- Dell Technologies - Inside Sales Account Manager of the Quarter - Q3 FY2021
- Dell Technologies - Sales Marketing Advocate - Central Region - Q4 FY2021
Certification
Six Sigma Green Belt Certified (SSGBC)
Timeline
Account Manager 2, Inside Sales - Dell Technologies
11.2018 - 02.2023
Senior Life Claims Analyst, Claims Benefit Specialist - Aetna Integrated Services
11.2016 - 11.2018
Patient Account Coordinator - STAR Physical Therapy Business Office
07.2014 - 06.2016
Medical Office Specialist - STAR Physical Therapy
2004.07 - 2006.06
Health Outreach Specialist - Magnolia Physiotherapy
01.2002 - 07.2004
Delta State University - Bachelor of Science, Social Sciences
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