Krista Parent
Battlefield,MO
Summary
I am looking to continue my career with Pension Consultants by using my experience and Leadership to continue to challenge myself to exceed all expectations.
Overview
16
16
years of professional experience
Work History
Operations Administrative Assistant
Pension Consultants, Inc
12.2023 - Current
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Played a key role in event planning and execution, contributing to the success of various company events and functions.
- Assisted with invoicing: Retrieving client assets, reducing errors and increased accuracy with meticulous attention to detail and thorough proofreading.
- Managed office supplies inventory, ensured fleet vehicles are maintained, ensured office facilities are maintained - including keys, phones, and the alarm system
- Supported management team in decision-making by providing accurate data analysis and insightful reports.
- Managed loft spaces by finding reliable tenants, ensuring payments were made on time, and being the liaison between tenants and the owner.
Leisure Travel Associate
EXPEDIA GROUP
05.2022 - 10.2023
- Set up and answered inquiries regarding IATAN Cards (Travel Agent IDs)
- Located discounted flights for employees
- Worked with Market Managers in the delivery and set up of promotions won through various social media websites
- Delivered "white glove" customer service to promotional winners
- Admin. and clerical tasks
Customer Service Senior Associate, Escalations
EXPEDIA GROUP
05.2018 - 05.2022
- Trained and coached agents to ensure efficiency and promote positive behaviors through daily interactions and monthly personal development meetings
- Handled escalated service cases
- Responsible for team performance and metrics
- Created daily case plans and ran weekly and monthly reports
- Interviewed potential employees
Lead Reservation Specialist
HOTELS.COM/EXPEDIA INC
01.2009 - 05.2018
- Took inbound sales calls and assisted customers with hotel bookings
- Assisted at Career fairs, interviewing and hiring new employees
- Monitored calls for quality assurance
- Coached agents to positive behaviors to improve metrics and KPIs for the line of business
- Monitored agent productivity to ensure compliance needs are met
Education
High School Diploma - General High School Curriculum
Republic High School
Republic, MOSkills
- Excellent verbal and written communication
- Multitasking and time management
- Organizational skills
- Fast learner
- Problem-solving
- Attention to detail
- Reliability
Timeline
Operations Administrative Assistant
Pension Consultants, Inc
12.2023 - Current
Leisure Travel Associate
EXPEDIA GROUP
05.2022 - 10.2023
Customer Service Senior Associate, Escalations
EXPEDIA GROUP
05.2018 - 05.2022
Lead Reservation Specialist
HOTELS.COM/EXPEDIA INC
01.2009 - 05.2018
High School Diploma - General High School Curriculum
Republic High School
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