Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
Generic

Krista Pearson

Customer Service
Holmen,WI

Summary

Member Services Specialist with a proven track record at Sam's Club, excelling in customer service excellence and effective communication. Demonstrated strong empathy and adaptability while swiftly resolving inquiries and enhancing member satisfaction. Recognized for reliability and teamwork, consistently delivering a superior experience and fostering positive relationships.

Overview

9
9
years of professional experience

Work History

Member Services Specialist

Sam's Club
12.2015 - Current
  • Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
  • Served as primary point of contact for members seeking information about products or services offered by the organization.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided backup support for other areas of the club.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations.

Education

Certified Medical Assistant - Medical Assistant

Western Technical College
La Crosse, WI
05-1995

High School Diploma -

Black River Falls Senior High School
Black River Falls, WI
05-1991

Skills

  • Strong empathy
  • Teamwork
  • Time management
  • Multitasking
  • Reliability
  • Customer service excellence
  • Understanding customer needs
  • Calm under pressure
  • Effective communication
  • Adaptability and flexibility
  • Money handling
  • Phone etiquette

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Work-life balanceFlexible work hoursCompany CultureCareer advancementPaid time offPaid sick leave401k matchWork from home optionHealthcare benefitsStock Options / Equity / Profit Sharing

Languages

English

Timeline

Member Services Specialist

Sam's Club
12.2015 - Current

Certified Medical Assistant - Medical Assistant

Western Technical College

High School Diploma -

Black River Falls Senior High School

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