Krista Pedersen
Fairbanks,AK
Summary
Driven Assistant Manager with a track record of enhancing customer satisfaction and retention at Circle K Gas Station. Excelled in operations management and employee performance evaluations, boosting efficiency and reducing costs. Demonstrated exceptional product and service knowledge, alongside adept task delegation, to foster team success and achieve significant results.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Circle K Gas Station
09.2019 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Sourdough Fuel
06.2017 - 03.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Tesoro Gas Station
05.2011 - 10.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Evergreen High School
Burton, WASkills
- Task Delegation
- Recruiting and interviewing
- Product and service knowledge
- Employee Performance Evaluations
- Employee Scheduling
- Cost Reduction
- Operations Management
Timeline
Assistant Manager
Circle K Gas Station
09.2019 - Current
Sales Associate
Sourdough Fuel
06.2017 - 03.2018
Sales Associate
Tesoro Gas Station
05.2011 - 10.2016
Evergreen High School
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