Krista Peterson
Grants Pass
Overview
14
14
years of professional experience
Work History
Medical Services Coordinator
LifeStance Health
06.2025 - Current
- Assist psychiatric clinicians with medication refill requests, outgoing and incoming faxes, prior authorizations, and client messages.
- Answer basic billing needs such as setting up payment plans, itemized receipts, or billing inquiries regarding services.
- Verify and update clients insurance.
- Answer incoming calls and make outbound calls to clients and pharmacies.
- Checking clients in and rescheduling follow up through AMD (EHR) and Phreesia.
- Building trust and strong relationships with clients by completing their requests in a timely manner.
Customer Service Representative
Sanipac
08.2024 - 06.2025
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.
- Build rapport with customers through active listening, empathy, and personalized interactions.
Assistant Store Manager
BoxLunch
11.2019 - 11.2020
- Assisted the store manager with payroll, scheduling and recruiting future associates.
- Coached a team of seven associates to ensure we achieved and exceeded sales goals.
- Used Outlook, Microsoft Word, and Excel daily to effectively communicate with HQ.
- Verified bank deposits and taking deposits to the bank daily.
Operations Supervisor
Staples
07.2012 - 09.2019
- Helped improve our customer service surveys from 70% to 90% each month.
- Coached a team of twenty associates to ensure we achieved and exceeded sales goals.
- Helped with customer complaints to deescalate situations and finding a positive outcome for customers’ concerns.
- Set and maintain store plan-o-grams to present new products to increase sales goals.
Education
Bachelors - Psychology
Bushnell University
Associates - Applied Science
Umpqua Community College
06-2021
High School Diploma - undefined
North Valley High School
06-2010
Timeline
Medical Services Coordinator
LifeStance Health
06.2025 - Current
Customer Service Representative
Sanipac
08.2024 - 06.2025
Assistant Store Manager
BoxLunch
11.2019 - 11.2020
Operations Supervisor
Staples
07.2012 - 09.2019
High School Diploma - undefined
North Valley High School
Associates - Applied Science
Umpqua Community College
Bachelors - Psychology
Bushnell University