Krista Pope
Murfreesboro,TN
Summary
Master’s-level Human Services professional with experience in behavioral health intake, court-involved populations, and trauma-informed service coordination. Skilled in client communication, documentation management, and care navigation within digital systems. Experienced working in collaborative, team-based environments to ensure clients and families receive timely, organized, and compassionate support. Member of a military family with firsthand familiarity navigating military-connected systems and culture.
Overview
10
10
years of professional experience
Work History
Behavioral Health Intake Specialist
Volunteer Behavioral Health Care Services
Murfreesboro, TN
01.2019 - Current
- Conduct comprehensive client intake assessments and document findings in EHR.
- Collaborate with care coordinators to ensure timely scheduling of recommended services.
- Communicate clearly with clients regarding recommendations and next steps.
- Facilitate warm handoffs to crisis teams during urgent situations.
- Maintain HIPAA-compliant remote workspace and documentation practices.
- Follow up to confirm referral completion and support continuity of care.
Education Department/ Family Education Facilitator
Rutherford County Juvenile Detention
Murfreesboro, TN
08.2016 - 01.2019
- Delivered structured, court-ordered educational programming to families.
- Coordinated with probation officers, court personnel, and service providers.
- Provided trauma-informed guidance while maintaining professional boundaries.
- Managed documentation, attendance records, and required reporting accurately and on time.
- Supported families in understanding service requirements and navigating next steps.
Education
Master of Arts - Human Services Counseling, Crisis & Trauma
Liberty University
Lynchburg, VA03.2017
Bachelor of Science -
Liberty University
Lynchburg, VASkills
- Care Coordination Support
- Client Intake & Documentation
- Trauma-Informed Communication
- EHR Systems
- HIPAA Compliance & Confidentiality
- Virtual Service Delivery
- Cross-Team Collaboration
- Administrative & Operational Support
Timeline
Behavioral Health Intake Specialist
Volunteer Behavioral Health Care Services
01.2019 - Current
Education Department/ Family Education Facilitator
Rutherford County Juvenile Detention
08.2016 - 01.2019
Master of Arts - Human Services Counseling, Crisis & Trauma
Liberty University
Bachelor of Science -
Liberty University