Krista Pruitt
Boulder Creek,CA
Summary
Dynamic General Manager with a proven track record at Checksmart Financial, excelling in operations management and team leadership. Enhanced client satisfaction through effective problem resolution and strategic planning, driving significant business growth. Skilled in financial software systems and fostering a collaborative work environment, ensuring high employee engagement and loyalty.
Overview
20
20
years of professional experience
Work History
General Manager
Checksmart Financial
San Jose, CA
09.2007 - 07.2025
- Supported daily operations by coordinating team schedules and ensuring effective communication among staff.
- Assisted in managing customer service initiatives to enhance client satisfaction and retention.
- Learned financial software systems to streamline transaction processes and improve operational efficiency.
- Contributed to inventory management by tracking supplies and maintaining accurate records.
- Facilitated training sessions for new employees, fostering a collaborative work environment.
- Implemented process improvements that enhanced workflow efficiency within the branch operations.
- Engaged with clients to address inquiries and resolve issues, promoting positive relationships with customers.
- Collaborated with upper management on strategic planning initiatives to align team goals with company objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Counter Supervisor
Charlotte Russe
San Jose, CA
06.2005 - 10.2007
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Monitored merchandising, organization and appearance of wholesale and retail counters.
- Managed cash register transactions, ensuring accuracy and proper handling of cash deposits.
- Processed sales transactions using POS system.
Education
High School Diploma -
Prospect High School
Saratoga, CA06.2005
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Timeline
General Manager
Checksmart Financial
09.2007 - 07.2025
Counter Supervisor
Charlotte Russe
06.2005 - 10.2007
High School Diploma -
Prospect High School