Krista Rutledge
Owosso,MI
Summary
Detail-oriented specialist with a versatile background in customer service and health/insurance knowledge. Skilled in decision-making and organization, ready to leverage expertise to enhance client experiences and drive operational efficiency.
Overview
25
25
years of professional experience
Work History
Personal Shopper
Instacart
06.2024 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Streamlined order fulfillment processes to enhance delivery efficiency and accuracy.
- Collaborated with clients to identify grocery needs, ensuring satisfaction with selections made.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Photographer
Treetop Photography
01.2013 - Current
- Captured high-quality images for diverse clients, ensuring satisfaction through creative vision and attention to detail.
- Managed photo shoots from concept to completion, coordinating with clients and subjects for optimal results.
- Edited and retouched photographs using industry-standard software to enhance overall quality and presentation.
- Developed strong relationships with clients, resulting in repeat business and positive referrals within the community.
- Implemented efficient workflow processes for managing projects, improving turnaround times while maintaining quality standards.
- Developed strong relationships with clients through clear communication and professionalism.
Medical Assistant/Insurance Verification Specialist
Great Lakes Bay Health Centers
08.2004 - 05.2013
- Assisted healthcare providers in patient examinations and procedures, ensuring safety and comfort.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Coordinated appointment scheduling and follow-ups, optimizing patient flow and reducing wait times.
- Educated patients on treatment plans, medications, and health maintenance strategies to promote wellness.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reviewed and analyzed insurance claims for accuracy, minimizing denials and delays in reimbursement.
Call Center Representative
Consumers Energy
07.2001 - 08.2003
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Handled high-volume calls, maintaining professionalism and effective communication under pressure.
- Implemented best practices in call handling, resulting in consistent achievement of quality assurance standards.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Medical Assistant Certification -
Ross Medical Education Center
Saginaw, MIBachelor of Science - Business Administration And Management
Saginaw Valley State University
Bay City, MI05-2002
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Online order processing
- Verifying order accuracy
- Verbal and written communication
Timeline
Personal Shopper
Instacart
06.2024 - Current
Photographer
Treetop Photography
01.2013 - Current
Medical Assistant/Insurance Verification Specialist
Great Lakes Bay Health Centers
08.2004 - 05.2013
Call Center Representative
Consumers Energy
07.2001 - 08.2003
Medical Assistant Certification -
Ross Medical Education Center
Bachelor of Science - Business Administration And Management
Saginaw Valley State University