Overview
Work History
Education
Timeline
Generic

Krista Schoening

Lovell,WY

Overview

25
25
years of professional experience

Work History

Postmaster

USPS
06.2022 - Current
  • Assisted customers in determining proper postal service to align with individual needs.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Hired, trained, and evaluated performance of 37 employees.
  • Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Managed flow, operations and management services for over 500 daily post office visitors.
  • Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Developed and maintained detailed reports of all post office activities using multiple internal programs.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 55%.
  • Reduced wait times for customers through efficient queue management strategies during peak hours.
  • Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
  • Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Increased productivity by 20% through streamlining dispatch procedures and daily post office operations.
  • Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
  • Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
  • Managed daily operations of 37-employee post office.

Supervisor

USPS
01.2011 - 06.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.

City Carrier

USPS
01.2000 - 07.2013
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

General Studies

Northwest Community College
Powell, WY

Colony High School
Palmer, AK
06.1996

Timeline

Postmaster

USPS
06.2022 - Current

Supervisor

USPS
01.2011 - 06.2022

City Carrier

USPS
01.2000 - 07.2013

General Studies

Northwest Community College

Colony High School

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Krista Schoening