Trulaine Hardgrow
Columbus
Summary
Dynamic professional with a proven track record at USPS, excelling in service excellence and efficient route planning. Recognized for maintaining workplace safety and delivering exceptional customer service. Adept at rapid response coordination and fostering effective team engagement, ensuring reliable performance in high-pressure environments. Committed to upholding safety protocols and protecting sensitive information.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS
02.2025 - Current
- Sorted and delivered mail efficiently within designated routes.
- Assisted customers with inquiries regarding postal services and package tracking.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Maintained accurate records of deliveries and pickups to ensure accountability.
- Operated delivery vehicles safely while adhering to traffic regulations.
Security Officer
One Hospitality
07.2024 - 02.2025
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter potential security breaches and maintain order.
- Assisted in training new staff on security procedures and emergency response protocols.
- Collaborated with management to implement improved safety measures and policies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales Associate
Footlocker.com Inc.
07.2024 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store presentation standards by organizing merchandise displays effectively.
- Collaborated with team members to achieve daily sales goals and objectives.
- Handled inventory management tasks, including restocking shelves and tracking stock levels.
Lifeguard
Columbus Recreation And Parks Department
05.2018 - 07.2024
- Monitored pool areas to ensure safety and compliance with regulations.
- Administered first aid and emergency response during incidents.
- Trained new lifeguards on safety protocols and rescue techniques.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Associate of Science - Sports Medicine And Exercise
Columbus State Community College
Columbus, Ohio, OH06-2026
Skills
- Service excellence
- Efficient route planning
- Workplace safety adherence
- Rapid response coordination
- Effective team engagement
- Reliable work performance
- Protecting sensitive information
- Resilience under pressure
Accomplishments
Taught a class of 25 lifeguards regarding safety procedures and protocols
Certified in CPR/AED
- Supervised team of 12 staff members.
- Conducted first responder emergency audits by completing safety trainings and accident prevention with accuracy and efficiency.
- Taught a class of 3 toddlers to swim within 90 days
Certification
- Certified Lifeguard Instructor, Columbus Recreation and Parks- May of 2023 - June 2024
- CPR/AED
Timeline
City Carrier Assistant
USPS
02.2025 - Current
Security Officer
One Hospitality
07.2024 - 02.2025
Sales Associate
Footlocker.com Inc.
07.2024 - 12.2024
Lifeguard
Columbus Recreation And Parks Department
05.2018 - 07.2024
Associate of Science - Sports Medicine And Exercise
Columbus State Community College