Dino Tonog
Woodside,USA
Summary
Dynamic professional with extensive experience in team leadership and workflow optimization at Ryder Rentals & Leasing. Proven ability to enhance operational efficiency and deliver exceptional customer service. Expertise in inventory management and staff coaching to meet organizational objectives. Committed to creating a productive and compliant work environment.
Overview
8
8
years of professional experience
Work History
City Carrier Assistant
United States Post Office
New York, New York
06.2026 - Current
- Delivered mail to designated routes in a timely manner.
- Delivered and collected mail on foot or by vehicle under varying road and weather conditions.
- Sorted and organized mail to ensure timely distribution.
- Operated postal equipment and tools for daily tasks.
- Maintained accurate records of deliveries and pickups.
- Followed safety protocols while handling packages and equipment.
- Adjusted delivery routes to improve efficiency and expand coverage. and schedules for efficient mail delivery.
- Delivered friendly and helpful service to customers, addressing mail-related concerns.
- Adhered to all USPS policies and procedures when performing job duties.
Shop Supervisor
Ryder Rentals & Leasing
Queens, USA
08.2021 - 05.2026
- Executed work analysis, planning, and scheduling to enhance productivity and align technician assignments with demand.
- Managed triage of unscheduled customer drive-ins, ensuring clear communication with customers and efficient task assignment to meet service needs.
- Collaborated with service manager to prioritize technician training based on operational needs and cost trends.
- Provided management training for all personnel, enhancing team development and performance.
- Evaluated tooling and equipment needs, providing actionable recommendations to enhance operational efficiency.
- Oversaw vehicle specifications and the in-service/out-service process for optimal fleet management.
- Conducted quality inspections of preventive maintenance and repairs, ensuring adherence to quality standards.
- Administered parts inventory policies to ensure efficient stock management and compliance.
Field Technician/ Shop Manager
Revel Transit
Maspeth, USA
06.2020 - 08.2021
- Monitored task progress to ensure timely completion and utilized company vans for efficient transportation to moped destinations.
- Performed routine maintenance on Revel moped by conducting full-quality checks before customer use.
- Led output planning and controls, providing assessment and troubleshooting to minimize complications and breakdowns.
- Tracked objective completion in alignment with QC standards and ensured adherence to work-related timelines.
- Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
- Documented and implemented processes to maximize output based on internal guidelines and regulatory mandates.
- Led technical operations and maintenance tasks to maintain cross-organizational technology infrastructure effectiveness.
- Reported vandalized or stolen mopeds and completed necessary police reports while informing management of incidents.
- Oversaw implementation of organizational standards governing workers' efficiency, availability and safety.
Team Member Supervisor/ Team Trainer
Wholefoods Market
Brooklyn, USA
03.2018 - 04.2020
- Coached staff members in developing long-term career goals and pathways.
- Coordinated employee schedules according to shift changes and availability.
- Responded to employee concerns or complaints by coordinating with the human resources team to solve issues.
- Fostered collaborative teamwork among departments, providing assistance to those in need.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
Automotive Technology -
Lincoln Technical Institute
Queens, NY05-2012
GED Certificate -
LaGuardia Community College
Queens, NY12-2009
Skills
- Inventory management
- Schedule management
- Logistics coordination
- Office administration
- Excel proficiency
- Microsoft Office Suite
- Customer service
- Service excellence
- Complaint resolution
- Quality assurance
- Workflow optimization
- Problem solving
- Team leadership
- Supervisory skills
- Coaching
- Schedule coordination
- Staff development
- Payment processing systems
- Methodical organization
Languages
Tagalog, Fluent in Writing, Reading and Speaking
Timeline
City Carrier Assistant
United States Post Office
06.2026 - Current
Shop Supervisor
Ryder Rentals & Leasing
08.2021 - 05.2026
Field Technician/ Shop Manager
Revel Transit
06.2020 - 08.2021
Team Member Supervisor/ Team Trainer
Wholefoods Market
03.2018 - 04.2020
Automotive Technology -
Lincoln Technical Institute
GED Certificate -
LaGuardia Community College