Krista Southway
Summary
Dynamic and detail-oriented professional with experience at Bellezzasalonspa, excelling in client relations and schedule coordination. Proven ability to enhance salon efficiency through effective communication and meticulous documentation. Skilled in managing multi-line phone systems and fostering relationships, ensuring exceptional service and client satisfaction.
Results-focused stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Experienced Stylist with four years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use professional tools and products to achieve desired outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hairstylist
Bellezzasalonspa
08.2023 - 05.2025
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Trained new cosmetologists on makeup and skincare products and techniques.
Assistant
Bellezzasalonspa
08.2022 - 05.2025
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Offered exceptional service and support to walk-in and scheduled customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Massaged clients' scalp during shampoos.
- Educated clients on how to maintain healthy hair.
- Helped prepare clients for hair service.
- Prepared and mixed color formulas for clients' hair.
- Provided assistance to stylists when needed.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
Hair Salon Receptionist
Bellezzasalonspa
08.2022 - 05.2025
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Listened closely to customer complaints and responded appropriately to issues.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Handled payments and processed credit card transactions.
- Assisted with marketing campaigns to promote spa services.
- Escorted clients to spa areas, treatment rooms, and offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
Associate of Science - Veterinary Science
Penn Foster Career School
Scranton, PA02-2026
Skills
- Mail distribution
- Calm demeanor
- DBMS
- Calendar management
- Verbal and written communication
- Document preparation
- Reporting and documentation
- Attention to detail
- Workload management
- Schedule coordination
- Relationship building
- Documentation and filing
- Schedule and calendar management
- Mail sorting and distribution
- Call reception
- Multi-line phone systems
Accomplishments
- Achieved license through effectively studying and remaining in cosemtology school.
- Completed 1200 hours of cosmetology schools to do hair, skin, and nails.
Certification
- Licensed cosmetologst - 2023-
Timeline
Hairstylist
Bellezzasalonspa
08.2023 - 05.2025
Assistant
Bellezzasalonspa
08.2022 - 05.2025
Hair Salon Receptionist
Bellezzasalonspa
08.2022 - 05.2025
Associate of Science - Veterinary Science
Penn Foster Career School
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