Krista Tiller
Gray,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
38
38
years of professional experience
Work History
Paralegal
Jen Haskins Law, LLC
Macon, GA
04.2021 - 04.2026
- Contacted clients to schedule appointments, gather necessary information and documentation to clarify details, and communicated pertinent information via phone, email and mail.
- Maintained an accurate calendar by managing client appointments, deadlines, virtual hearings and court appearances.
- Reduced attorney workload by drafting routine legal documents such as petitions for Probate, Administration, Years Support, Guardianship, motions, amendments, Wills, Power of Attorney, Miller Trusts (Qualified Income Trusts), Interrogatories, Deeds and affidavits.
- Assisted attorney in managing and maintaining case files, ensuring organization for efficient retrieval, timely updates and correspondence.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Hairstylist Booth Renter
Denver's Salon / Hair Studio
Macon, GA
01.2013 - 02.2026
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results. Clientele base of over 200.
- Recorded notes for future reference, including customer preferences and services delivered.
Professional Hairstylist
Cuts By Us
Macon, GA
03.2012 - 01.2013
- Retained approximately 85% of clientele upon move. Continued to build clientele base.
- Processed payments and documented opening and closing cash amounts daily.
- Organized dispensary and retail products for maximum efficiency
Professional Hairstylist
Great Clips
Macon, GA
08.2011 - 03.2012
- Consistently received positive performance reviews from guests.
- Return clientele base at 70% within 7 months, began building clientele.
Caregiver
N/A
Dallas, TX
04.2002 - 06.2011
- Provided daily-life care needs to family member. Now deceased.
Customer Service Representative Supervisor
Leather Center
Dallas, TX
03.2000 - 04.2002
- Supervised day-to-day customer service operations to provide store managers, staff and service technicians with guidance and supplies for service calls.
- Interceded between store managers or service technicians and customers during arguments and diffused tense situations.
- Actively supported store managers and service technicians by quickly responding to questions via phone and email and finding appropriate solutions to service issues.
- Supervised service technicians in providing excellent customer service to callers requiring assistance for warranty and non-warranty issues.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Professional Hairstylist
Supercuts
Dallas, TX
03.1995 - 03.2000
- Assistant manager and technical advisor, assisting fellow stylists with proper techniques and handling all corrective cuts for store.
- Nominated for Dallas SuperStyle Team, and won placement as 1 of 7 stylists for year 1995.
OS&D Clerk
Saia Motor Freight Line
Oklahoma City, OK
01.1991 - 07.1994
- Handled all overages, shortages and damages that came through OKC terminal/break bulk hub and deliveries made out of OKC hub, including but not limited to: research and data input for all notations.
- Sole contact for claims manager located at home office for all inspections, investigations into lost freight and redelivery of located shipments/merchandise.
Data Entry Clerk /Assistant Claims Manager
Central Oklahoma Freight Lines
Tulsa, OK
06.1988 - 04.1991
- Managed documents by organizing forms, making photocopies, filing records and preparing correspondence.
- Added documents to file records and created new records to support filing needs.
- Conducted thorough investigations to identify damages or shortages for customer claims.
- Collected and tracked evidence to determine when and where damages or shortages originated.
- Documented and communicated timely claims information while supporting accurate outcomes.
- 1988 - 1989 data entry clerk; 1990 - 1991 Assistant Claims Manager at home office.
Education
Cosmetology
Central Oklahoma Beauty Academy
Oklahoma City, OK06-1994
High School Diploma -
Memorial High School
Edmond, OK05-1986
Skills
- Relationship building and management
- Advanced communication skills
- Oklahoma, Texas and Georgia Licensed Cosmetologist
- Complaint/conflict resolution
- Exemplary telephone etiquette
- Excellent written and oral communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Paralegal
Jen Haskins Law, LLC
04.2021 - 04.2026
Hairstylist Booth Renter
Denver's Salon / Hair Studio
01.2013 - 02.2026
Professional Hairstylist
Cuts By Us
03.2012 - 01.2013
Professional Hairstylist
Great Clips
08.2011 - 03.2012
Caregiver
N/A
04.2002 - 06.2011
Customer Service Representative Supervisor
Leather Center
03.2000 - 04.2002
Professional Hairstylist
Supercuts
03.1995 - 03.2000
OS&D Clerk
Saia Motor Freight Line
01.1991 - 07.1994
Data Entry Clerk /Assistant Claims Manager
Central Oklahoma Freight Lines
06.1988 - 04.1991
Cosmetology
Central Oklahoma Beauty Academy
High School Diploma -
Memorial High School