Krista Trujillo
Austin,TX
Summary
Network engineering professional with proven ability to enhance system performance and ensure network reliability. Known for effective problem-solving strategies and proactive system maintenance. Emphasizes team collaboration and adaptability to meet evolving technical needs, leveraging deep knowledge in network architecture and troubleshooting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Engineer I
Spectrum Communications
Austin, TX
10.2024 - 10.2025
- Designed and implemented network infrastructure to enhance system performance and reliability.
- Configured and managed routers, switches, and firewalls to ensure secure data transmission.
- Troubleshot complex multi-vendor network service provider issues.
- Developed and maintained documentation for network configurations and procedures, ensuring compliance with standards.
- Collaborated with cross-functional teams to integrate new technologies into existing systems.
Associate Network Ops Engineer
Spectrum Communications
Austin, TX
10.2021 - 10.2024
- Investigate and troubleshoot network and system-related problems, identify root causes, and implement appropriate solutions
- Ensure compliance with established SLAs
- Escalated complex issues to higher-level support teams when necessary
- Document all incidents, actions taken, and resolution in a clear and concise manner
- Maintain accurate incident records and ensure proper communication and coordination with stakeholders throughout the incident process
- Provide excellent training support and guidance to Tier 1 NOC technicians
- Developed analytic skills and attention for detail by analyzing network stability and engaging fix agents when impairments are discovered to resolve the issue.
- Assist with day-to-day network monitoring operations across the U.S and identifying network impact
- Set up, manage, and monitor troubleshooting bridges with internal partners or clients
NOC Technician
Spectrum Communications
Austin, TX
05.2017 - 10.2021
- Responsible for initial triage via inbound calls
- Monitors outage tickets to keep customers and internal entities up to date on incident progress via outbound calls or email notification
Retail Sales Representative
Spectrum Communications
Austin, TX
07.2016 - 04.2017
- Met and exceeded sales goals and customer experience objectives
- Maintained strong knowledge of all products, pricing plans, promotions, and service features for Spectrum
- Received, issued, and tracked customer equipment and assisted with inventory maintenance
Technical Support Representative
Spectrum Communications
Austin, TX
05.2013 - 07.2016
- Troubleshoot, diagnosed, and resolved customer inquiries
- Utilized phone and/or remote access capabilities to resolve complex problems and inquiries
- Adhered to performance metrics to ensure I resolve customer issues in a timely and efficient manner
- Top performer for the 4th Quarter of 2014
- Assisted with developing new employees as a subject matter expert
Education
Diploma - undefined
Lincoln High School
01-2012
Certificate - Network Administration
Austin Community College
Austin, TX01-2027
Skills
- Network configuration
- LAN switching technologies
- IP addressing and subnetting
- Network device monitoring
- Network performance monitoring
- Technical troubleshooting
- Microsoft office proficiency
- Proficient in Salesforce
Accomplishments
MEF-2019
Certification
MEF-CECP Certified 10/2019
Interests
Painting/Drawing
Timeline
Network Engineer I
Spectrum Communications
10.2024 - 10.2025
Associate Network Ops Engineer
Spectrum Communications
10.2021 - 10.2024
NOC Technician
Spectrum Communications
05.2017 - 10.2021
Retail Sales Representative
Spectrum Communications
07.2016 - 04.2017
Technical Support Representative
Spectrum Communications
05.2013 - 07.2016
Diploma - undefined
Lincoln High School
Certificate - Network Administration
Austin Community College
STRENGTHS
- Adaptable
- Creative
- Dedicated
- Detailed oriented
MEF
MEF-2019