Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Marton

Austin,TX

Summary

Professional with strong background in network engineering, bringing practical experience and ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven with keen understanding of network protocols, troubleshooting, and infrastructure design.

Overview

8
8
years of professional experience

Work History

Network Engineer I

Spectrum
09.2023 - Current
  • Designed and implemented network solutions to enhance system performance and reliability.
  • Configured and maintained routers and switches for optimal network security.
  • Collaborated with cross-functional teams to ensure seamless integration of network systems.
  • Participate in network planning, network architecture design and engineering.
  • Integrate communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
  • Evaluate new products and perform network problem resolution.
  • Assist in the development and documentation of technical standards, implementing approved methods of procedure.
  • Monitor protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement.
  • Work on projects/systems/issues of medium to high complexity surrounding network planning, configuration and optimization.
  • Provide tier support across organizations as a project team member, occasionally as a project team lead.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Understand and follow company policy.

Senior NOC Technician

Spectrum
05.2018 - 09.2023
  • Proactively monitor Commercial/Carrier circuits via SNMP alarms from Spectrum & One click.
  • Create and manage Alarm-Point-Notifications (high-level events) using BMC Remedy.
  • Engage fix-agents/partners in observance of company-wide OLA/SLAs. (Ex. Engineering, Business Class Fiber Services, Construction, Enterprise Technical Support, NetOps, Change Management, Carriers/third-parties, etc.)
  • Maintain documentation of events and steps toward resolution throughout life of trouble tickets, including bridge management.
  • Identify, understand, & triage various circuit types/topologies: DIA, PRI, EPL, EP-LAN, E-Tree/CTBH, WAVE, MPLS, VPLS, etc.
  • Understand and communicate service attributes: port-based/virtual, QOS, bandwidth policies, policers, multiplexing, bundling, etc.
  • Daily use of CLI/GUI on equipment from various vendors to troubleshoot issues.
  • Research circuit design/topology using Granite, Salesforce, and PuTTY for event triaging.

NOC Technician

Spectrum
05.2017 - 05.2018
  • Executes routine and documented functions in a technical area.
  • Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts.
  • Escalate complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers).
  • Collaborates with other groups and may communicate issues or project status.

Education

Associates - computer science

Austin Community College

Skills

  • Multitasking
  • Installing software
  • Ability to prioritize and organize effectively
  • Installing peripheral equipment
  • Teamwork
  • Installing operating systems
  • Time management
  • Organization skills
  • Data recovery
  • Communication
  • Customer service
  • Microsoft Office
  • Troubleshooting office applications
  • Network configuration
  • Network Troubleshooting Abilities
  • Ability to supervise and motivate others

Timeline

Network Engineer I

Spectrum
09.2023 - Current

Senior NOC Technician

Spectrum
05.2018 - 09.2023

NOC Technician

Spectrum
05.2017 - 05.2018

Associates - computer science

Austin Community College

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Mercedes Marton