Willina Baker
Ellington,MO
Summary
Experienced professional in healthcare operations, Always eager to learn and grow professionally.
Overview
13
13
years of professional experience
Work History
CSR Medicare Advantage
Aetna
Virtual
10.2021 - 04.2024
- Resolve customer inquiries efficiently, ensuring high satisfaction rates and timely follow-ups.
- Educate customers on policy details, benefits, and coverage options to improve understanding and retention.
Front Desk Receptionist
Missouri Highland Healthcare
Ellington, MO
05.2015 - 04.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Insurance Verification Specialist
Consolidated Medical Practices Of Memphis
Memphis, TN
04.2011 - 04.2024
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines,
Skills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Appointment scheduling
- Insurance verification
- Medical billing
- Insurance claims
- EMR / EHR
- Patient scheduling
Timeline
CSR Medicare Advantage
Aetna
10.2021 - 04.2024
Front Desk Receptionist
Missouri Highland Healthcare
05.2015 - 04.2021
Insurance Verification Specialist
Consolidated Medical Practices Of Memphis
04.2011 - 04.2024