Erica McGlashan

Reidsville,GA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

years of professional experience

Work History

Customer Service Representative for Medicare Advantage

Elite Insurance Group

07.2023 - Current

Assist clients with any questions about their insurance
Duties include checking CSR CRM messages
Making welcome calls to new clients

Cindy’s Childcare

01.2013 - 01.2021

In charge of ages Infant-2 years old
Duties include changing, feeding, and teaching with appropriate age level books, puzzles etc

The Flower Basket

01.2007 - 01.2010

Made deliveries, took orders, filled orders, cut flowers and watered them

Education

High School Diploma -

Metter High School

Metter, GA

01.2009

Certificate - Daycare professional

Swainsboro Technical College

Swainsboro, GA

Skills

Scheduling
Complaint resolution
Account updating
Calendaring
Shipping and logistics

Email management
Multitasking and organization
Data collection
Office equipment proficiency
Customer service

References

Cindy Shuman, Cindy’s Childcare, (912) 654-4765, shumancindy@hotmail.com, Former Employer
Asthon Thomas, 912-237-8839
Priscillia Williams, 1-678-9113
Erica Deloach, 912-334-7964

Communication Skills

I have experience with computers, entering patient information, filing medical records, handling insurance. Very reliable, flexible, and can learn new things in a reasonable amount of time.

Timeline