Cynthia Reece Dean
Spokane
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Medicare Customer Service Representative
Conduent
DeMotte
06.2025 - Current
- Assisted customers with Medicare inquiries and provided accurate plan information.
- Handled complex claims issues and resolved customer concerns efficiently.
- Educated members on benefits, coverage options, and enrollment processes.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
TECHNICAL SUPPORT REPRESENTATIVE
Conduent
Remote
12.2024 - 06.2025
- Identified and solved technical issues with variety of diagnostic tools.
- Handled customer complaints and escalated issues according to procedures.
- Developed in-depth knowledge of products and services; educated users on product features and benefits.
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
HOUSING SPECIALIST
Housing Connector
Remote
04.2023 - 07.2024
- Evaluated properties for suitability as affordable housing units and coordinated renovations when necessary.
- Identified areas where additional services are needed such as financial counseling or job training opportunities.
- Monitored budget performance against established objectives ensuring that all expenditures remain within approved limits.
- Prepared reports regarding housing program outcomes, including trends in occupancy and utilization rates.
- Ensured timely completion of client files by collecting required documentation such as income verification forms or rental histories.
PEOPLE SOFT SUPPORT
Sound Physicians
Remote
03.2022 - 06.2022
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Experienced with social media and communications platforms.
LEAD DISPATCHER
Temco Logistics
Seattle
05.2019 - 11.2021
- Researched alternative solutions when unexpected delays occurred due to traffic or weather conditions.
- Organized regular meetings with drivers to discuss best practices for completing routes efficiently.
- Monitored driver performance and provided coaching when needed to ensure deadlines were met or exceeded.
- Coordinated communication between drivers, customers, and dispatch personnel to ensure orders were fulfilled on time.
- Dispatched emergency crews during critical situations requiring immediate attention from qualified personnel.
MEDICAL RECORDS SPECIALIST
Providence
Seattle
04.2018 - 04.2019
- Completed periodic audits on all types of medical records activities.
- Reviewed charts for completeness, accuracy, and compliance with regulations prior to release.
- Performed quality assurance checks to ensure accuracy of medical records data entry.
- Assisted physicians with retrieval of medical records for review and analysis.
- Utilized computer software programs to update and maintain patient information.
- Analyzed patient data to identify discrepancies or missing information prior to filing.
- Answered inquiries regarding status of requests for medical records information.
Education
High School Diploma -
Centennial High School
ArizonaCertification - Clinical Medical Assisting
MTI Business College
Stockton, CASkills
- Technical support
- Customer service
- Technical troubleshooting
- Remote support
- Call center operations
- Analytical thinking
- Ticket management
- Social media monitoring
- Multitasking
- Data entry
- Time management
- Organizational skills
- Data analysis
- Effective communication
- Task prioritization
- Live chat support
- Scheduling
Timeline
Medicare Customer Service Representative
Conduent
06.2025 - Current
TECHNICAL SUPPORT REPRESENTATIVE
Conduent
12.2024 - 06.2025
HOUSING SPECIALIST
Housing Connector
04.2023 - 07.2024
PEOPLE SOFT SUPPORT
Sound Physicians
03.2022 - 06.2022
LEAD DISPATCHER
Temco Logistics
05.2019 - 11.2021
MEDICAL RECORDS SPECIALIST
Providence
04.2018 - 04.2019
High School Diploma -
Centennial High School
Certification - Clinical Medical Assisting
MTI Business College