Morgan Parr-Fitch
Liverpool
Summary
Professional Service Representative known for exceptional productivity and efficiency in task completion. Specialize in navigating complex healthcare systems and softwares, effective communication with diverse populations, and resolving customer inquiries with speed and accuracy. Excel in active listening, problem-solving, and patience, computer software, and data handling.
Overview
4
4
years of professional experience
Work History
Medicare Customer Service Representative
Excellus BCBS
Syracuse
12.2025 - Current
- Assisted members with inquiries regarding Medicare coverage options and benefits.
- Provided clear explanations of plan details to enhance member understanding.
- Resolved issues related to claims and billing in a timely manner.
- Identified and resolved technical issues with online accounts and applications to enhance member access.
- Collaborated with departments to streamline claims processing, improving turnaround times for member claims.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Filed appeals for customers after claim denials, ensuring accurate representation of their cases.
Sales Associate
Aldi
Syracuse
03.2024 - 12.2025
- Assisted customers with product selection and inquiries
- Operated cash registers efficiently during peak hours.
- Handled customer complaints with professionalism and empathy.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
Lead Server Trainer
Olive Garden
Clay
01.2023 - 03.2024
- Facilitated training sessions to enhance team performance and efficiency.
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to support onboarding and skill development.
- Collaborated with management to identify training needs and program updates.
- Monitored server performance through direct observation, surveys and post-training assessments.
- Assisted in resolving customer complaints regarding food quality or service delivery.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Education
GED
Syracuse, NYSkills
- Customer inquiry resolution
- Claims processing
- Technical account support
- Customer account management
- Call center experience
- Complaint handling
- Problem solving
- Multitasking
- Time management
- Microsoft office expertise
- Computer skills
- Software navigation
- Teamwork and collaboration
- Training and development
Timeline
Medicare Customer Service Representative
Excellus BCBS
12.2025 - Current
Sales Associate
Aldi
03.2024 - 12.2025
Lead Server Trainer
Olive Garden
01.2023 - 03.2024
GED