Kristal Carmona
Orlando
Summary
Experienced with leading multiple units to operational excellence. Utilizes strategic planning and team management to drive performance. Track record of fostering collaborative environments and adapting to changing business landscapes.
Operationally-focused professional with extensive experience in overseeing multiple retail units. Known for optimizing processes and elevating team performance to achieve business goals. Promotes collaborative culture and adapts seamlessly to evolving business needs, ensuring consistent results. Currently seeking a reputable company to grow with, personally, professionally and financially.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Jo-Ann Fabric and Craft Stores
Orlando, FL
12.2023 - 11.2025
- Drive the success and profitability of stores while ensuring outstanding customer service and a safe, compliant work environment
- Oversee the execution of merchandising, operations, and expense control programs
- Lead, coach, and mentor store managers to meet and exceed business objectives
- Foster a collaborative and inclusive environment, promoting teamwork and open communication
- Source, recruit, hire, and develop store managers within the district to build a high-performing team
- Drive sales, profitability, and expense management to meet company goals, as well as develop and fulfill short- and long-term objectives
- Implement established processes and programs, ensuring operational consistency across the district
- Promote a culture of safety and compliance, conducting regular audits as needed
- Manage operational budgets and optimize store performance
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Champion a customer-first mindset across the district, setting high and consistent standards
- Travel up to 50% of the time with occasional overnight stays to support and oversee store operations across the district
- Developed and implemented training programs to enhance staff performance and customer service.
- Oversaw daily operations across multiple store locations, ensuring compliance with company standards.
- Led cross-functional teams to execute promotional events, driving increased foot traffic and sales revenue.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
District Manager
Calzedonia Group
Los Angeles, CA
02.2019 - 09.2023
- Overseeing and developing a total of 7 locations within a district.
- Monitor and analyze business trends across all stores within a district; develop and implement plans to maximize sales and customer satisfaction.
- Recruit, hire, retain and develop a team of Store Leaders and associates by creating succession plans in creating progressive improvements within each location.
- Recognize performance struggles in a timely manner partnering with the Regional Manager and/or proper resources to rectify and maintain consistency.
- Over viewing P&L to ensure the proper practices are in place, giving the resources needed to maintain profitable
- Implement and enforce business policies and overall standard operational procedures.
- Supervised daily operations across multiple retail locations to ensure compliance with company standards.
- Implemented strategic initiatives to enhance customer satisfaction and drive revenue growth.
- Monitored financial performance and operational metrics, identifying areas for improvement and cost reduction.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Store Manager
Sunglass Hut
Orlando, FL
03.2018 - 03.2019
- Responsible for overseeing seven locations within a district. Managing all aspects of operations as well as marketing and being part of the regional recruitment team to ensure proper and effective talent is retained to increase productivity and reduce turnover.
- Assisted in supervision of day-to-day operations of stores and employees.
- Team Training and Development action plans implementation and follow up.
- Ensuring a safe and productive work environment following company policy, mission and compliance.
- Connect with direct reports weekly to ensure store are on trend and hitting target metrics.
- Successfully retained top talent to increase overall productivity and customer experience.
- Approval of payroll, store expenses and scheduling.
- Constant travel to each location to ensure proper training and staffing was in place.
- Increase in conversion by 22% at three separate locations within the first year.
- Weekly store and employee reviews with follow up initiated.
- Led team to achieve sales targets through effective staff training and motivation.
- Developed merchandising strategies to enhance product visibility and customer engagement.
- Enhanced customer experience through personalized service and tailored product recommendations.
- Streamlined inventory management processes, reducing stock discrepancies by implementing new tracking systems.
Education
Bachelor's degree - Business Management
Valencia College
Orlando, FL08.2016
High school diploma or GED - undefined
Skills
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Attention to detail
- Excellent communication
- Computer skills
- Multitasking
- Adaptability and flexibility
- Verbal and written communication
- Problem resolution
- Analytical thinking
- Hiring and training
- Training and development
- Quality control
- Task delegation
- Business development
- Cost reduction
- Business planning
Certification
Driver's License
Languages
Bilingual
Spanish
Timeline
Multi-Unit Manager
Jo-Ann Fabric and Craft Stores
12.2023 - 11.2025
District Manager
Calzedonia Group
02.2019 - 09.2023
Store Manager
Sunglass Hut
03.2018 - 03.2019
High school diploma or GED - undefined
Bachelor's degree - Business Management
Valencia College