Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristal Castelan

Santa Rosa,California

Summary

Starbucks store manager with experience in growing businesses to increase sales, meeting the operational and staffing needs of the business, and experience in leading a team and creating a culture of belonging amongst employees.

Overview

2
2
years of professional experience

Work History

Store Manager - Tla

Starbucks Corporation
07.2023 - Current
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Starbucks
06.2022 - 07.2023
  • Provides coaching and accountability conversations to multitudes of situations in a store setting to help in development of all employees, giving proper documented accountability if needed
  • Grew delivery business from 5% to 20% of sales in a small volume Starbucks store
  • Administers the interviewing, hiring, development, training, and separation of employees within a store
  • Assisted in planning a lengthy renovation process for a high volume drive-thru store
  • Ensures labor goals are met and labor budgets are adhered to in alignment with corporate goals and employee needs

Shift Supervisor

Starbucks
08.2021 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Store Executive Intern

Target
06.2021 - 08.2021
  • Shadowed Executive Team Leads in different departments across the retail store to learn all operations of the business such as HR, logistics, specialty sales, service and engagement, and asset protection.
  • Hosted hiring event to accrue new talent for multiple departments and organized orientations for new hires and assisted in the onboarding process
  • Participated in workshops and presentations related to projects to gain knowledge.

Wine Estate Host

Kendall Jackson Wine Estates
04.2021 - 06.2021
  • Maintained tasting room retail area and created merchandise displays.
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
  • Managed reservations and handled online bookings for tastings and wine and food pairings.

Education

Bachelor of Science - Business Administration And Management

Sonoma State University
Rohnert Park, CA
05.2021

Associate of Arts - Business Administration

Santa Rosa Junior College
Santa Rosa, CA
05.2019

Bachelor of Science - Social and Behavioral Sciences

Santa Rosa Junior College
Santa Rosa, CA
05.2019

Skills

  • Organization Skills
  • Proficient in Word, Outlook, Excel and PowerPoint
  • Payroll Administration and Timekeeping
  • Team Leadership

Timeline

Store Manager - Tla

Starbucks Corporation
07.2023 - Current

Assistant Manager

Starbucks
06.2022 - 07.2023

Shift Supervisor

Starbucks
08.2021 - 06.2022

Store Executive Intern

Target
06.2021 - 08.2021

Wine Estate Host

Kendall Jackson Wine Estates
04.2021 - 06.2021

Bachelor of Science - Business Administration And Management

Sonoma State University

Associate of Arts - Business Administration

Santa Rosa Junior College

Bachelor of Science - Social and Behavioral Sciences

Santa Rosa Junior College

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Kristal Castelan