Kristal Clark
Colorado Springs,CO
Summary
Licensed Adjuster with 4 years of claims experience specializing in liability investigations, complex coverage issues, and total loss settlements. Participated in three CAT deployments to assist members during natural disasters. Served as Team Champion, managing claims and escalations in team members' absences while contributing to a four-day work week pilot and PTO assist team.
Overview
7
7
years of professional experience
Work History
Third Party Bodily Injury Adjuster - Auto
USAA
Colorado Springs, CO
11.2025 - Current
- Communicated coverage details to clients
- Determines liability through in depth investigation with all involved parties, witnesses, evidence, etc.
- Review medical records, bills, and treatment timelines to assess claim value and ensure injuries align with accident details
- Maintained timely communication with insured, claimants, attorneys, and medical providers to facilitate claim progress
- Reviewed claim state specifics surrounding bodily injury settlements, handled Montana Ridley claims
- Managed high volume claims load while meeting diary and compliance deadlines
- Identified early settlement opportunities to avoid litigation and expedite resolution
- Negotiated settlements with retained bodily injury claims, achieving prompt resolutions and client satisfaction
Senior Auto Claims Adjuster
USAA
Colorado Springs, Colorado
06.2022 - 11.2025
- Determined legal liability for complex claims off extensive investigation with all involved parties, witnesses and evidence provided
- Reviewed damages and communicated total loss evaluations to support claim settlements
- Settled total loss by explaining market valuation, actual cash value, condition ratings, etc.
- Negotiated claims on liability and reasonable storage with adverse carriers to reach equitable resolutions
- Identified and communicated coverage
- Provided clear timelines for claims processes and next steps to manage client expectations
- Facilitated conflict resolution through de-escalation techniques
- Supported litigation processes through documentation and coordination
- Managed time with daily task monitoring
- Claims data entry and documentation
Title Clerk/ Trainer / Recorder
El Paso County Department of Motor Vehicles
Colorado Springs, Colorado
01.2020 - 06.2022
- Managed vehicle title and registration data, ensuring accuracy and compliance with regulations
- Completed detailed and accurate data entry for the county recording and title filing
- Daily face to face interactions with customers, answering complex inquiries about Colorado Motor Vehicle law & other information related to titling/registration
- Processed lien releases and salvage titles
- Managed physical and digital filing systems
- Exhibited meticulous attention to detail in data entry and filing processes, reducing errors in documentation
- Trained new hires and created comprehensive training workbook to facilitate onboarding and knowledge retention
- Recorded marriages and property ownership
Education
High School Diploma -
Greene County High School
Leakesville, MS05-2015
Skills
- Liability determination
- Coverage analysis
- Claims evaluation
- Claims negotiation
- Medical record review
- Claims management
- Litigation support
- Analytical assessment
- Time management
- Team collaboration
- Conflict Resolution
- Client communication
Timeline
Third Party Bodily Injury Adjuster - Auto
USAA
11.2025 - Current
Senior Auto Claims Adjuster
USAA
06.2022 - 11.2025
Title Clerk/ Trainer / Recorder
El Paso County Department of Motor Vehicles
01.2020 - 06.2022
High School Diploma -
Greene County High School