Kristal Davis
LA Feria,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Remote Inbound Calls
Turbo Tax
01.2024 - 03.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Continuously refined personal approach to inbound call handling based on feedback from supervisors, peers, and self-assessment efforts.
- Supported colleagues in managing high call volumes during peak hours, ensuring optimal coverage and minimal hold times for customers.
- Adapted quickly to new software, tools, and processes introduced in the call center environment, ensuring seamless integration into daily workflow.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for customer service excellence.
- Expedited issue resolution with efficient documentation and escalation of complex cases to relevant departments.
- Contributed to team success by consistently meeting or exceeding individual performance metrics.
Remote Inbound Call
Coach
08.2023 - 01.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Supported colleagues in managing high call volumes during peak hours, ensuring optimal coverage and minimal hold times for customers.
- Enhanced company reputation by providing exceptional customer service to all callers.
- Continuously refined personal approach to inbound call handling based on feedback from supervisors, peers, and self-assessment efforts.
- Built strong rapport with customers through active listening, empathetic responses, and expert problem-solving skills.
- Maintained a professional demeanor while handling difficult calls, demonstrating empathy and patience when dealing with frustrated customers.
- Contributed to team success by consistently meeting or exceeding individual performance metrics.
- Reduced call wait times by quickly and accurately assessing caller needs and directing them to appropriate resources.
Remote Inbound Call
Turbo Tax
01.2023 - 04.2023
- Supported colleagues in managing high call volumes during peak hours, ensuring optimal coverage and minimal hold times for customers.
- Continuously refined personal approach to inbound call handling based on feedback from supervisors, peers, and self-assessment efforts.
- Built strong rapport with customers through active listening, empathetic responses, and expert problem-solving skills.
- Maintained a professional demeanor while handling difficult calls, demonstrating empathy and patience when dealing with frustrated customers.
- Expedited issue resolution with efficient documentation and escalation of complex cases to relevant departments.
Homemaker
Self Employed
04.2011 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Teller
Compass Bank
10.2009 - 03.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Teller
Associated Bank
07.2004 - 06.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Assistant Manager
Famous Footwear
09.1998 - 07.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Old Country Buffet
11.1994 - 08.1998
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Rochester Community And Technical College
Rochester, MNHigh School Diploma -
Altoona High School
Altoona, WI05.1997
Skills
- Goal-Oriented
- Organization
- CRM Software
- Customer Service
- Remote Support
- Desktop support
- Customer service expert
Timeline
Remote Inbound Calls
Turbo Tax
01.2024 - 03.2024
Remote Inbound Call
Coach
08.2023 - 01.2024
Remote Inbound Call
Turbo Tax
01.2023 - 04.2023
Homemaker
Self Employed
04.2011 - 01.2023
Teller
Compass Bank
10.2009 - 03.2011
Teller
Associated Bank
07.2004 - 06.2009
Assistant Manager
Famous Footwear
09.1998 - 07.2004
Server
Old Country Buffet
11.1994 - 08.1998
Rochester Community And Technical College
High School Diploma -
Altoona High School
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