Kristal Gillette
Buffalo,NY
Summary
Compassionate and skilled nursing professional with a strong focus on diabetes management and health education. Successfully led quality improvement initiatives that elevated patient safety and care standards, ready to leverage expertise to improve patient outcomes.
Overview
12
12
years of professional experience
Work History
Chronic Disease Educator/Telephone Triage Nurse
Community Health Center of Buffalo
Buffalo, NY
04.2014 - Current
- Managed accurate patient record-keeping to support effective treatment and continuity of care.
- Conducted thorough telephone consultations to provide patients with essential clinical guidance and educational resources.
- Designed and implemented triage protocols aimed at improving response times for patient inquiries.
- Reduced hospital readmissions by providing effective discharge instructions and follow-up care advice to patients.
- Documented detailed patient interactions and symptoms to enhance continuity of care and inform treatment decisions.
- Advocated for preventive care by delivering proactive health education during telephonic consultations.
- Contributed to a positive work environment by mentoring new hires on department procedures and effective telephonic communication techniques.
- Created individualized diabetes care plans focused on improving patient health and promoting effective self-management.
- Implemented diabetes care protocols in collaboration with healthcare teams, promoting compliance with established best practices.
- Engaged with multidisciplinary teams to advocate for patient needs, enhancing the effectiveness of care planning discussions.
- Delivered culturally sensitive education to diverse patient populations, enhancing trust and rapport.
LPN
Greenfield Assisted Living
Buffalo, NY
03.2014 - 11.2014
- Delivered prescribed medications and treatments while maintaining strict compliance with established safety protocols.
- Oversaw patient vital sign monitoring and communicated changes to healthcare team for prompt interventions.
- Coordinated admissions processes, appointment management, and patient transfers and discharges to enhance operational efficiency.
- Maintained accurate patient records to support clinical decision-making and improve patient care outcomes.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Delivered compassionate palliative care to terminally ill patients, ensuring comfort and dignity during end-of-life stages.
- Maintained comprehensive records of patient care treatments and progress to support effective healthcare delivery.
- Assisted patients and families in navigating emotional challenges through dedicated support and guidance.
Education
Certificate - Licensed Practical Nursing
Erie One BOCES
Buffalo, NY10-2013
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Clinical judgment
- Immunization administration
- Diabetes management
- Health education
Timeline
Chronic Disease Educator/Telephone Triage Nurse
Community Health Center of Buffalo
04.2014 - Current
LPN
Greenfield Assisted Living
03.2014 - 11.2014
Certificate - Licensed Practical Nursing
Erie One BOCES