Kristal De Santiago Grado
Albuquerque,NM
Summary
Detail-oriented Accounts Payable Accountant experienced in invoice processing, payment processing, and expense reporting. Streamlined workflows and maintained accurate financial records while managing customer inquiries and resolving issues efficiently. Focused on teamwork and delivering results, ensuring smooth operations and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Accounts Payable Accountant
Franklins Earthmoving Inc
Albuquerque, NM
04.2025 - Current
- Processed invoices and payment requests accurately and in a timely manner.
- Reconciled vendor statements, identifying discrepancies for resolution.
- Maintained financial records using accounting software and systems.
- Assisted in month-end closing procedures to ensure accuracy.
- Communicated with vendors regarding payment inquiries and issues.
- Streamlined invoice processing workflow for improved efficiency.
- Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Coordinated office supply inventory, maintaining optimal stock levels for daily operations.
- Assisted in organizing company events, contributing to positive team culture and engagement.
- Maintained accurate filing systems, enhancing document retrieval efficiency for staff members.
- Supported administrative tasks including data entry and report generation for management review.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with team members to streamline communication processes within the office environment.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive a a positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Property Manager
T and C Management
Albuquerque, NM
10.2023 - 04.2025
- Implemented leasing strategies, optimizing occupancy rates through targeted marketing efforts.
- Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
- Oversaw maintenance requests, coordinating timely repairs and service delivery.
- Conducted property inspections, identifying improvements for enhanced safety and compliance.
- Maintained accurate financial records, preparing budgets and tracking expenses efficiently.
- Streamlined communication channels between tenants and management, fostering transparency and responsiveness.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Property Manager
SunPointe Park Apartments
Albuquerque, NM
04.2021 - 05.2023
- Analyzed market trends to inform rental pricing strategies and competitive positioning.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Streamlined the leasing process for improved efficiency, resulting in a higher volume of completed transactions.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Followed up on delinquent tenants and coordinated collection procedures.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Managed tenant communications to address inquiries and resolve issues efficiently.
- Coordinated property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Assisted in lease administration processes, including renewals and tenant onboarding procedures.
- Monitored property financials, maintaining accurate records of expenses and income streams.
- Implemented marketing strategies to enhance property visibility and attract prospective tenants.
Laborer
DSA Roofing
Albuquerque, NM
07.2018 - 03.2021
- Operated roofing tools and equipment safely to complete projects efficiently.
- Assisted in material handling and site preparation for various roofing tasks.
- Collaborated with team members to ensure timely project completion and quality standards.
- Maintained a clean and organized work environment to promote safety compliance
- Installed roofing systems using various materials including shingles, tiles, and metal panels.
- Inspected roofs for damage and recommended necessary repairs to clients.
Skills
- Invoice entry
- Payment processing
- Expense reporting
- Reconciliation processes
- Month-end closing
- Accounts payable software
- Invoice coding
Languages
Spanish
Professional Working
Timeline
Accounts Payable Accountant
Franklins Earthmoving Inc
04.2025 - Current
Property Manager
T and C Management
10.2023 - 04.2025
Property Manager
SunPointe Park Apartments
04.2021 - 05.2023
Laborer
DSA Roofing
07.2018 - 03.2021