Kristal Hattley
The Colony,TX
Summary
Results-oriented Client Service Specialist with 8+ years of experience providing exceptional service, improving client satisfaction, and driving business growth. Dedicated to quality, with a strong background in compliance, customer experience, and process improvement. Seeking a growth-oriented role to continue building upon my expertise and contribute to team success.
Overview
13
13
years of professional experience
Work History
Merchandising Assistant
Sally Beauty Holdings Inc.
Denton, TX
12.2023 - Current
- Audited and reviewed monthly Co-ops to ensure accuracy and compliance.
- Managed product returns and ensured proper documentation and resolution.
- Maintained item files in Retail Link by creating new items and updating existing product information.
- Assisted in promotion planning, ensuring accurate and timely execution of marketing campaigns.
- Updated pricing and ensured data integrity across all relevant platforms.
- Conducted complete attribute analysis to support merchandising and trading activities.
- Collaborated with the Merchandiser/Senior Merchandiser to meet merchandising milestones and support on-time delivery.
- Demonstrated high levels of process compliance and ensured legal and data integrity within team activities.
- Showcased excellent communication, organization, and time management skills while supporting the team's efforts.
Escrow Coordinator
Selene Title
Coppell, Texas
06.2021 - 06.2023
- Liaised between buyers and sellers to ensure positive experiences for all parties.
- Managed email correspondence and communications with clients.
- Entered and maintained data for new customer orders in centralized databases.
- Ensured compliance with QA requirements during day-to-day operations.
- Collaborated with integration, assembly, and testing personnel to streamline processes.
Client Advisor
Auction.com
Plano, Texas
04.2019 - 06.2021
- Provided exceptional customer service to a high volume of customers daily, maintaining a positive attitude and strong focus on satisfaction.
- Resolved customer inquiries and complaints promptly, leveraging active listening skills.
- Managed customer files and databases, troubleshooting technical issues and ensuring smooth service delivery.
- Collaborated with operations staff to resolve service issues and enhance client satisfaction.
- Contributed to process improvement efforts and consistently exceeded service goals.
Client Service Specialist
JPMorgan Chase
Fort Worth, Texas
07.2013 - 09.2018
- Mentored new hires, improving staff development and boosting team productivity.
- Proactively identified and resolved internal issues related to employee turnover and training processes.
- Handled escalated calls with professionalism, ensuring customer satisfaction.
- Met and exceeded sales targets through upselling, cross-selling, and excellent customer service.
- Supported clients with financial transactions and ensured compliance with internal policies and external regulations.
Closing Auditor
RELS Settlement Services
Westlake, Texas
02.2012 - 07.2013
- Prepared audit findings, working papers, and reports for compliance and regulatory review.
- Executed strategic planning, execution, and finalization of audits.
- Ensured adherence to internal procedures by examining reports and documentation.
- Maintained accurate records and tracked incoming/outgoing materials for discrepancies.
- Promoted data security and confidentiality in compliance with company policies and government regulations.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ03-2010
Bachelor of Arts - Criminal Justice
Angelo State University
San Angelo, TX12-2006
Skills
- Client Relations & Satisfaction
- Compliance & Regulatory Requirements
- Credit Card & Payment Processing
- Closing Document Preparation & Review
- Sales Expertise & Upselling
- Verbal & Written Communication
- Data Entry & Documentation
- Customer Experience Improvement
- Team Collaboration & Leadership
- 10-Key Data Entry
- Microsoft Office Suite & PeopleSoft
- Remote Video Conferencing & Report Preparation
- Decision-Making & Problem-Solving
Timeline
Merchandising Assistant
Sally Beauty Holdings Inc.
12.2023 - Current
Escrow Coordinator
Selene Title
06.2021 - 06.2023
Client Advisor
Auction.com
04.2019 - 06.2021
Client Service Specialist
JPMorgan Chase
07.2013 - 09.2018
Closing Auditor
RELS Settlement Services
02.2012 - 07.2013
Bachelor of Science - Psychology
University of Phoenix
Bachelor of Arts - Criminal Justice
Angelo State University