Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

KRISTAL JONES

Shreveport,LA

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Tax Specialist

Internal Revenue Service, IRS
06.2024 - 02.2025
  • Reviewed prior year returns for accuracy and completeness.
  • Researched and interpreted complex tax regulations in order to advise clients on the most advantageous methods of filing their taxes.
  • Researched federal, state and local regulations to ensure compliance with all applicable laws.
  • Analyzed financial documents to ensure accuracy of information reported on tax forms.
  • Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
  • Resolved client tax issues by investigating discrepancies and implementing corrective actions.

Assistant Store/Manager of Operations

TJ Maxx, TJX Companies
07.2023 - 06.2024
  • Monitored employee performance to ensure compliance with company standards.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Key Carrier

TJ Maxx, TJX Companies
08.2019 - 07.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Loan Processor

Willis-Knighton Federal Credit Union
10.2017 - 07.2023
  • Developed audit reports including recommendations, conclusions and results.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Supported loan officer and underwriter teams by ensuring timely, judicious and accurate loan processing.

Office Cashier/Front End Manager

Super 1 Foods
03.2011 - 12.2018
  • Set up, tested and balanced registers for front-end employees.
  • Verified totals, checked store transfers and assisted with price changes.
  • Prepared bank deposits and corporate cash shipments.

Teller II

Regions Financial Corp.
03.2017 - 10.2017
  • Directed daily operations of the bank.
  • Met with clients to generate new business.
  • Sold cashier's checks, money orders and foreign currency.
  • Maintained a teller drawer to perform bank transactions.

Member Service Representative

Teleperformance (USAA BANK)
08.2016 - 03.2017
  • Directed daily operations of the bank.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Handled various accounting transactions.
  • Researched and resolved account discrepancies.

Member Service Representative

Willis-Knighton Federal Credit Union
08.2013 - 07.2016
  • Directed daily operations of the credit union.
  • Serves as back-up, as needed, for cash handling, loan processing, pulling and reviewing credit history reports, analyzing reports against predetermined criteria and closings.
  • Monitored daily reports to ensure all internal controls are operationally efficient.
  • Serviced ATM machines including reloading and repairing any maintenance issues.

Usher/Box Office/Concession Worker

Cinemark TinselTown USA
03.2006 - 04.2011
  • Checked system for seat availability and provided customers with available options.
  • Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
  • Counted cash at shift end and tallied to reconcile with tickets sold.
  • Pleasantly served fresh, hot food to hungry customers at large concession stand.

Education

MBA - Business Administration

East Texas Baptist University
Marshall, TX
12.2022

BBA - Business Administration And Management

Wiley College
Marshall, TX
05.2019

Associate of Applied Science - Business Administration And Management

Bossier Parish Community College
Bossier City, LA
12.2013

High School Diploma - undefined

Captain Shreve High School
Shreveport, LA
05.2013

Skills

  • Cost analysis and savings
  • Financial administration
  • Loan Origination and Underwriting
  • Auditing techniques
  • Profit and loss accountability
  • Operations
  • Customer Relations
  • Income and expense evaluations
  • Tax advisory services
  • Documentation skills

Timeline

Tax Specialist

Internal Revenue Service, IRS
06.2024 - 02.2025

Assistant Store/Manager of Operations

TJ Maxx, TJX Companies
07.2023 - 06.2024

Key Carrier

TJ Maxx, TJX Companies
08.2019 - 07.2023

Loan Processor

Willis-Knighton Federal Credit Union
10.2017 - 07.2023

Teller II

Regions Financial Corp.
03.2017 - 10.2017

Member Service Representative

Teleperformance (USAA BANK)
08.2016 - 03.2017

Member Service Representative

Willis-Knighton Federal Credit Union
08.2013 - 07.2016

Office Cashier/Front End Manager

Super 1 Foods
03.2011 - 12.2018

Usher/Box Office/Concession Worker

Cinemark TinselTown USA
03.2006 - 04.2011

BBA - Business Administration And Management

Wiley College

Associate of Applied Science - Business Administration And Management

Bossier Parish Community College

High School Diploma - undefined

Captain Shreve High School

MBA - Business Administration

East Texas Baptist University

Awards

  • Dean's List Honoree [Fall 2018 & Spring 2019 Semester],
  • Bossier Parish Community College Homecoming Queen 2013

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