KRISTA L MARTINEAU
Haverhill,MA
Overview
32
32
years of professional experience
Work History
District Loss Prevention Manager
H&M
08.2001 - Current
I cover the New England area coaching and developing store teams on the importance of customer service and how it relates to loss to the company. I insure all safety standards are met consistently to prevent employee and customer accidents. I assist in the education of our safety trainings annually and insure they are documented per OSHA compliance. Quarterly audits are conducted for routines and procedure compliance and action plans are set with to achieve company expectations and be able to maintain. I have also built solid relationships with vendors for all LP needs such as EAS equipment, CCTV systems, and security companies. Experienced with reading blueprints to maximize security needs for new stores or updates to existing stores. I complete all internal investigations including the interview, admittance and termination based on state laws. Store Manager Responsibilities included but not limited to be customer service, human resources, budgeting, profit and loss, allocations, routines, merchandising, loss prevention, and development of the team.
Department Manager
Bob's Stores
05.2000 - 06.2001
I assumed the role of the Men's department Manager in a high volume specialty store. I increased selling by 38% within the first 6 months. I achieved this by working with my team in an efficient manner to get all products out and maintaining high merchandising standards and overall department cleanliness.
Store Manger
Fashion Bug
09.1994 - 06.2001
Daily operations, banking, payroll, human resources, merchandising, and customer service. I led a team of fifteen off peak selling and up to twenty five during peak selling seasons.
Education
Diploma -
Manchester Memorial High School
Skills
Wicklander-Zulawski & Associates certified in interview and interrogation techniques Windows Microsoft proficient
Accomplishments
- H&M most improved staff turnover by over 50% and lowest shrink results multiple times
- Bob's highest department sales increase of 37% over prior sales year within six months of hire
- Specialized in logistics project to increase efficiency with getting product to the floor
Timeline
District Loss Prevention Manager
H&M
08.2001 - Current
Department Manager
Bob's Stores
05.2000 - 06.2001
Store Manger
Fashion Bug
09.1994 - 06.2001
Diploma -
Manchester Memorial High School