Kristal Martinez
Temecula,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines, and pursues every opportunity to support team members and proactively address issues. Im always ready to take on a demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. I'm a team player with drive to reach organizational goals.
Overview
3
3
years of professional experience
Work History
Barista
Spearmint Rhino
12.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Set and achieved goals for professional development and advancement.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Personal Shopper
Instacart
02.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Shift Lead
Tacobell
05.2020 - 09.2021
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Barista
Target
11.2020 - 02.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Associate of Science - Computer Science
Mt. San Jacinto College
Menifee, CA05.2024
High School Diploma -
Perris Lake High School
Perris, CA12.2019
Skills
- Safe Food Handling Practices
- Order Accuracy
- Customer Interaction
- Collaborative Relationships
- New Hire Training
- Guest Satisfaction
- Guest Relations Management
- Assignment Delegation
- Delivery Management
- Revenue Growth
Timeline
Barista
Spearmint Rhino
12.2021 - Current
Personal Shopper
Instacart
02.2021 - Current
Barista
Target
11.2020 - 02.2021
Shift Lead
Tacobell
05.2020 - 09.2021
Associate of Science - Computer Science
Mt. San Jacinto College
High School Diploma -
Perris Lake High School
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