Kristal Mosby
Plano,TX
Summary
10+ years of experience in Residential Mortgage Loans, Wholesale Closing and Funding VA, FHA, Conventional, USDA, BOND, TX (A6) CASH OUTS, TX RATE and TERMS, MANUFACTURED HOMES and all Purchase and Refinance loan types also time to time was a Tax Prep. Driven to exceed expectations and able to operate effectively in high-pressure environments. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
Work History
Care1 Navigator
Good Days
Frisco, TX
06.2023 - Current
- focuses on providing financial assistance to patients struggling to afford necessary medical treatments, often for chronic illnesses like cancer, by helping them cover co-pays and other related costs
- Enrollments
- Assisted patients in understanding their diagnosis, treatment options, and available resources.
Sales Associate
GPM Investments
Little Elm, TX
06.2023 - 11.2023
- Cashier ,clean, cook and stock cooler in selfs
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
CSR - Customer Service Representative
Next Level Business Services
Plano, TX
05.2022 - 11.2023
- Remote inbound calls,look up customer eligibility for insurence
- Handled customer inquiries and complaints in a timely manner.
Walmart Stocker
Walmart
Cross Roads, TX
09.2022 - 05.2023
- Over night stocking
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
Customer Service Representative
Caliber Home Loans
03.2020 - 05.2022
- Organized and verified the different aspects of the loan funding process documents
- Verified loan closing package complied with insure or guarantor requirements or documentations
- Registered and verified MERS
- Prepared and submitted wire request
- Developed strong relationships with customers by providing personalized assistance and support.
Income Tax Preparer
Refund on eheels
Grand Prairie, TX
12.2021 - 04.2022
- Help Clients file there Federal income Taxes
Assistant Manager
Little Caesars Pizza
Garrett, IN
08.2017 - 05.2020
- Manage6-9 people , pay roll, count down drawers $150,clean store, inventory, I also made Bank Deposit an money order, Coordinated, arranged and led sales
Wholesale Closer/Funder
Bank of America
10.2014 - 03.2020
- Ensured all loans Closed and Funded in strict accordance with all state specific guidelines
- Reviewed executed closing packages for discrepancies and errors
- Balanced CDs with Title prior to generating and sending Closing package
- Ordered wire to ensure funds were available for Title in a timely manner
- Worked closely the Processor, Underwriter and the Loan Officer to ensure the Buyer received a great customer experience
Health Care Specialist
Health smart
Gary, IN
02.2011 - 08.2019
- Handle all kind on patients, gave them vital’s, took care of them, record they every day life in books, and we analyzing health conditions within an environment and recommending new processes or solutions to improve the health of the citizens in that environment
Loan Specialist
Wells Fargo
02.2009 - 10.2014
- Prepared loan packages in accordance with State, Federal and Investor Lending guidelines
- Delivered ready-to-close package to attorney by electronic delivery through computer system
- Reviewed all pertinent facts needed to make eligibility determination
- Analyzed financial resources to determine an applicant's ability to repay requested loan
Education
High school diploma -
Don Bosco Education Center
Independence, MO05.2004
Skills
- Encompass
- Microsoft Outlook (10 years)
- Escrow
- Customer service (10 years)
- Healthcare management (7 years)
- Tax experience (1 year)
- Windows (10 years)
- Loan officer experience
- Accounts payable
- Office management
- Collection management (1 year)
- Customer service
- Salesforce
- Marketing
- Tax experience
- Microsoft Access
- Windows
- Sales
- Phone etiquette
- Data entry
- Microsoft Office
- Communication skills
Timeline
Care1 Navigator
Good Days
06.2023 - Current
Sales Associate
GPM Investments
06.2023 - 11.2023
Walmart Stocker
Walmart
09.2022 - 05.2023
CSR - Customer Service Representative
Next Level Business Services
05.2022 - 11.2023
Income Tax Preparer
Refund on eheels
12.2021 - 04.2022
Customer Service Representative
Caliber Home Loans
03.2020 - 05.2022
Assistant Manager
Little Caesars Pizza
08.2017 - 05.2020
Wholesale Closer/Funder
Bank of America
10.2014 - 03.2020
Health Care Specialist
Health smart
02.2011 - 08.2019
Loan Specialist
Wells Fargo
02.2009 - 10.2014
High school diploma -
Don Bosco Education Center