Kristal Joy Rodriguez
Friendswood
Summary
Experienced in healthcare administration with a strong focus on surgical case coordination and insurance authorization verification. Maintains rigorous compliance with pre-operative documentation while optimizing scheduling across departments. Proficient in enhancing patient access and service delivery through effective collaboration with clinical teams.
Overview
11
11
years of professional experience
Work History
Operating Room Scheduling Coordinator
Premier Medical Resource
Houston
09.2024 - Current
- Coordinated and scheduled surgical procedures aligning physician orders, diagnosis, and facility availability to optimize operating room usage.
- Verified pre-operative documentation, including physician orders, H&P, testing, and insurance authorizations, ensuring all necessary requirements were met prior to scheduling surgery.
- Communicated with physicians, anesthesia providers, nursing staff, and operating room leadership to facilitate accurate scheduling and ensure comprehensive case coverage.
- Maintain patient information and documentation within the electronic medical record system while ensuring HIPAA compliance.
Lead Operating Room Scheduler
HCA Houston Healthcare
Webster
12.2023 - 09.2024
- Optimized surgical schedules to minimize conflicts and enhance workflow efficiency in the operating room.
- Coordinated surgical procedure scheduling across multiple departments, ensuring optimal use of operating room resources.
- Served as a key scheduling resource for surgical services staff, facilitating daily operations and improving departmental coordination.
- Prepared reports for Surgical Services leadership on operating room utilization and staffing efficiency.
Radiology Scheduler / Patient Liaison
Kelsey-Seybold Clinic
Houston
07.2019 - 08.2023
- Managed high-volume incoming patient calls and scheduled radiology procedures across multiple clinic locations using EPIC, enhancing patient access to care.
- Coordinated appointments with physicians, clinical staff, and departments, ensuring seamless patient care delivery.
- Provided patients with preparation instructions and supported scheduling, registration, and workflow coordination.
- Collected and entered patient demographic, insurance, and billing information, maintaining compliance and supporting efficient administrative processes.
Medical Records Specialist / Patient Liaison
Memorial MRI & Diagnostic
Houston
03.2015 - 05.2019
- Conducted thorough reviews of medical records for discrepancies, facilitating accurate documentation and efficient report transmission to physicians.
- Coordinated patient record requests from physicians, medical facilities, and patients, ensuring timely processing and adherence to HIPAA compliance.
- Scheduled imaging appointments, processed payments, and updated patient information in the EXA database.
Education
Associate of Arts - Business
University of St. Thomas
Houston, TX08-2024
Skills
- Operating room scheduling and utilization
- Surgical case coordination and procedure management
- Insurance authorization and verification
- Pre-operative documentation and EMR management
- Patient scheduling and access management
- HIPAA compliance and information protection
- Administrative support and office administration
- Microsoft Office proficiency
- Interdepartmental communication and teamwork
- Data entry accuracy and workflow optimization
- Report preparation and project management
- Problem solving and critical thinking
- Attention to detail and effective communication
- Time management and organizational skills
- Customer relationship management and engagement
Timeline
Operating Room Scheduling Coordinator
Premier Medical Resource
09.2024 - Current
Lead Operating Room Scheduler
HCA Houston Healthcare
12.2023 - 09.2024
Radiology Scheduler / Patient Liaison
Kelsey-Seybold Clinic
07.2019 - 08.2023
Medical Records Specialist / Patient Liaison
Memorial MRI & Diagnostic
03.2015 - 05.2019
Associate of Arts - Business
University of St. Thomas