Kristal Rojo
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to
different processes and drive company objectives. Resourceful and results-driven with a passion for growth and
efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
Project Manager
SunPower Corporation
12.2021 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency and resource availability.
- Routed, dispatched and maintained Electricians, inspection and repair techs schedules daily.
- Contacted customers for scheduling, appointment confirmation and rescheduling if needed.
- Worked closely with subcontractors to obtain quotes for new roofs, main panel upgrades and trenching projects.
- Approve quotes, work with subcontractors to complete projects in a timely manner.
- Scheduled city/county inspections when required for project completion.
- Maintained detailed records of customer interactions, ensuring accurate documentation and follow up.
- Resolved customer inquiries and complaints quickly.
Solar Project Manager
Energy Service Partners
11.2019 - 10.2021
- Handled all utility submissions and coordination of solar projects that required a main panel upgrade.
- Coordinated all main panel upgrade scheduling with subcontract's and utility companies.
- Maintained schedules for Electricians and Subcontractors. Scheduled/dispatched to multiple jobs daily.
- Scheduled daily inspections with cities for main panel upgrade completions.
- Submitted GMA/RMA applications with utility companies.
- Reviewed/approved invoices for project completion.
Recruiting Coordinator/Receptionist
Zero Energy Contracting
03.2016 - 05.2019
- Develop and execute recruiting plans.
- Efficiently and effectively fill open positions.
- Review applicants to evaluate if they meet the position requirements.
- Conduct prescreening interviews.
- Assist in preparing and sending offer packages.
- Administrative duties and recordkeeping.
- Serve visitors while greeting, welcoming, and directing them appropriately;notifies personal of visitor arrival.
Customer Service - Call Center Assistant Manager
Zero Energy Contracting
07.2014 - 03.2016
- Obtain client information by answering telephone calls; interviewing clients; verifying information.
- Determine eligibility by comparing client information to requirements and scheduling a solar complimentary assessment.
- Route and manage Inspection tech and Sales rep schedules - update accordingly.
- CRM - Data Entry.
- Supported team members during high - volume periods by stepping in to handle calls when necessary.
Assistant Manager
Little Caesars
03.2010 - 07.2014
- Assisted in interviewing, hiring and onboarding new employees.
- Provided on the job training to new crew members on food preparation, cash handling and customer service standards.
- Dealt with Customer Complaints and Conflict resolution while maintaining a positive attitude.
- Monitored cash intake and deposit records.
- Assured inventory was up to date while opening/closing the store.
Education
High School Diploma -
La Serna High School
Whittier, CA01-2010
Skills
- Project management
- CRM - Data Entry
- Ability to preform multiple jobs at one time while maintaining organized
- Self motivated and positive
- Time Management
- Detail orientated
- Project scheduling
- Schedule management
- Dispatching experience
Timeline
Project Manager
SunPower Corporation
12.2021 - 04.2024
Solar Project Manager
Energy Service Partners
11.2019 - 10.2021
Recruiting Coordinator/Receptionist
Zero Energy Contracting
03.2016 - 05.2019
Customer Service - Call Center Assistant Manager
Zero Energy Contracting
07.2014 - 03.2016
Assistant Manager
Little Caesars
03.2010 - 07.2014
High School Diploma -
La Serna High School