Kristal Yanelisse Rosa Serrano
Midlothian,VA
Summary
A dedicated, customer-oriented professional with extensive experience as a cashier and experience as an ophthalmic technician. Committed to assisting individuals and delivering top-notch service in both retail and healthcare environments. Demonstrated capability in managing a wide range of duties, from conducting eye examinations for patients to overseeing cash transactions.
Overview
3
3
years of professional experience
Work History
Ophthalmic Technician
Dr. N Optometry
Powhatan, USA
05.2024 - Current
- Focus on relevant duties like assisting with eye exams, preparing patients, and ensuring smooth patient flow
- Managed patient records and maintained equipment in line with industry standards
- Educated patients on eye care and post-procedure instructions
- Contact lens fitting and patient education
- Instruction on contact lens care and hygiene
- Expertise in automated perimetry and visual field testing
- Proficient in handling Explanation of Benefits (EOBs) and insurance claims
Cashier Manager
Eclipse Pop
Henrico, USA
06.2021 - Current
- Performed store opening/closing
- Kept accurate shift and change logs
- Processed cash, credit, and mobile transactions daily, ensuring accurate and efficient checkout experiences
- Provided excellent customer service by answering product-related questions, resolving complaints, and assisting with returns and exchanges
- Maintained store cleanliness and assisted with stocking and inventory management during off-peak hours
- Provided smooth customer checkout experiences, leveraging Shopify POS features for fast and reliable transactions
Education
Meadowbrook High School -
Meadowbrook High School
01.2022
Hull St. Tech Center - Veterinary Medical training
Hull St. Tech Center
01.2021
John Tyler Community College - Health and Science AS
John Tyler Community College
11.2024
Skills
- Organization
- Cleaning
- Patience
- Bilingual (Spanish and English)
- Adaptability
- Multitasking
- Fast learning
- Observant
- People person
- Staff Training
- Time Management
- POS System Troubleshooting
- Operations leadership
- Cash handling expertise
- Punctual and Reliable
- Workplace Safety
- Quality Assurance
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Ophthalmic Technician
Dr. N Optometry
05.2024 - Current
Cashier Manager
Eclipse Pop
06.2021 - Current
Meadowbrook High School -
Meadowbrook High School
Hull St. Tech Center - Veterinary Medical training
Hull St. Tech Center
John Tyler Community College - Health and Science AS
John Tyler Community College
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