Paula Nunag
Everett,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Ophthalmic Technician
Specialty Eyecare Centre
Bellevue, WA
07.2020 - Current
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Managed approximately 30 incoming calls, emails, and faxes from patients and/or pharmacies a day
Optometric Technician
Edmonds Eyecare Associates
Edmonds, Washington
07.2019 - 07.2020
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Responded to approximately 10 incoming phone calls from patients a day.
Delivery Driver
Amazon
Seattle, Washington
07.2018 - 07.2019
- Completed on-time deliveries by choosing best and most efficient routes
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Service Representative
Rairdon's Honda of Marysville
03.2017 - 07.2018
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
Client Service Specialist
Gene Juarez Salons & Spas
Lynnwood, Washington
09.2015 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
Accessories Specialist
Forever 21
09.2013 - 09.2015
- Boosted accessory sales by creating eye-catching displays that showcased the latest trends and seasonal musthaves.
- Supported store management in maintaining a clean, visually appealing retail space that attracted customers and encouraged browsing.
- Collaborated with team members to plan and execute successful in-store events, driving increased foot traffic and sales.
- Assisted buyers in selecting appropriate merchandise assortments based on current market trends and customer preferences.
Education
Associate of Arts - Associate of Arts & Sciences
Everett Community College
Everett, WA 09.2012 - 06.2016
Skills
Customer Relations
Organization
Schedule Management
Problem-solving abilities
Active Listening
Team Development
Timeline
Ophthalmic Technician
Specialty Eyecare Centre
07.2020 - Current
Optometric Technician
Edmonds Eyecare Associates
07.2019 - 07.2020
Delivery Driver
Amazon
07.2018 - 07.2019
Service Representative
Rairdon's Honda of Marysville
03.2017 - 07.2018
Client Service Specialist
Gene Juarez Salons & Spas
09.2015 - 03.2017
Accessories Specialist
Forever 21
09.2013 - 09.2015
Associate of Arts - Associate of Arts & Sciences
Everett Community College
09.2012 - 06.2016
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