Kristalyn Yankovic
Lakewood,OH
Summary
Dynamic Shift Manager at Dairy Queen with a proven track record in enhancing workflow efficiency and resolving customer complaints. Skilled in employee training and staff motivation, I excel in multitasking and maintaining high-quality service standards. Committed to fostering a positive team environment while ensuring operational excellence.
Experienced with maintaining cleanliness and order in dining facilities. Utilizes efficient food service skills to support meal preparation and distribution. Knowledge of sanitation and safety protocols ensures high standard of service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Dairy Queen
3538 West 105th
03.2019 - Current
- Executed improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly, maintaining positive relationships with our customer base
- Conducted training sessions on food safety and proper equipment usage for new hires
- Trained and mentored new employees
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Assisted in food preparation and assembly to ensure timely service during peak business hours.
- Maintained cleanliness and organization of dining areas to enhance customer experience.
- Monitored inventory levels, restocking supplies as needed to maintain operational efficiency.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Bard Highschool Early College
13501 Terminal Ave Cleveland Ohio 06.2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Quality assurance
- Schedule management
- Hiring and recruiting
- Shift leadership
- Staff supervision
- Friendly customer service
Accomplishments
• person in charge serve safe certified
Certification
- •person in charge serve safe certified
Timeline
Shift Manager
Dairy Queen
03.2019 - Current
Bard Highschool Early College