Kristan Chambers
Opelousas,LA
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Brystol Myers Squibb Patient Assistance Foundation
Remote
07.2024 - 08.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Technical Support Representative
Kelly Connect
Remote
05.2023 - 06.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
Healthcare Customer Service Representative
Sagility
Remote
01.2022 - 05.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
Accounts Receivable and Billing Clerk
Lafayette General Medical Center
Lafayette, LA
10.2020 - 12.2021
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
- Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
- Improved customer satisfaction through timely resolution of billing inquiries and disputes.
- Monitored accounts to verify compliance with payment terms and schedules.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Medical Records Coordinator
VXI
Remote
06.2019 - 10.2020
- Kept accurate log of requests for medical information and records.
- Identified new methods to optimize medical records management.
- Implemented an efficient system for tracking release of information requests, reducing response times.
- Uploaded records to patient's individual vault.
- Established and managed policies for completing, coding, signing, and indexing records.
- Participated in continuing education opportunities to stay current with industry standards and best practices.
- Trained new staff members on proper procedures for managing, organizing, and storing medical records.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
Education
Northwest High School
Opelousas, LASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Payment collection
- Patient intake
- Appointment scheduling
- Patient greeting
- Medical insurance
- Office administration
- Medical billing
- Medicaid
- Patient follow-up
- Workflow optimization
- Front desk supervision
- Appointment reminders
- Patient check-in
- CRM Software
- Time Management
- Problem Resolution & De- escalation
- Patient Support
Timeline
Patient Service Representative
Brystol Myers Squibb Patient Assistance Foundation
07.2024 - 08.2025
Technical Support Representative
Kelly Connect
05.2023 - 06.2024
Healthcare Customer Service Representative
Sagility
01.2022 - 05.2023
Accounts Receivable and Billing Clerk
Lafayette General Medical Center
10.2020 - 12.2021
Medical Records Coordinator
VXI
06.2019 - 10.2020
Northwest High School