Kristan Rubio
San Antonio,TX
Summary
Results-driven professional with 5+ years of experience in technical support, healthcare administration, and customer service. Skilled in troubleshooting, problem-solving, and optimizing processes. Proficient in Microsoft Office, Windows, and macOS. Experienced in managing administrative operations, ensuring compliance, and driving efficiency improvements in healthcare and technical environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Clinical Administrative Coordinator
United Healthcare Group
12.2022 - Current
- Delivered administrative clinical support to the National Inpatient Clinical Team (NICT) by coordinating clinical information requests and ensuring timely follow-up with Inpatient Care Management Nurses.
- Managed patient benefits and services, ensuring compliance with state and federal guidelines.
- Interfaced with providers and external partners to collect and process clinical data, improving case management efficiency.
- Provided patient consulting services regarding benefits, financing, and community healthcare programs, contributing to improved patient outcomes.
- Ensured accurate processing of fax requests and medical service documentation, addressing issues promptly and maintaining high levels of client satisfaction.
IT Help Desk Analyst
Level 10 LLC
09.2021 - 12.2022
- Supported users by troubleshooting and resolving technical issues related to network connectivity, hardware, and software applications, with a focus on minimizing downtime.
- Acted as a liaison between internal teams and external vendors, facilitating efficient communication and timely problem resolution.
- Prioritized escalations and critical support cases, reducing response times by 15% and ensuring fast resolution of high-priority issues.
- Documented and tracked all help desk incidents, identifying recurring problems and implementing solutions to improve long-term performance.
IT Security Analyst (Contractor)
Citigroup
07.2020 - 01.2021
- Monitored and secured sensitive data (PII, PHI) to ensure compliance with privacy regulations and protect against cyber threats.
- Developed and enforced security protocols to safeguard computer systems and files from unauthorized access or breaches.
- Generated detailed reports following security incidents, identifying vulnerabilities and recommending corrective actions to mitigate future risks.
- Conducted periodic security audits, contributing to a 10% reduction in security breaches over the contract term.
Monitoring Analyst
Southwest Business Corporation
01.2019 - 07.2020
- Conducted quality assurance checks and system analyses to validate the accuracy and integrity of data across multiple platforms.
- Provided technical support and troubleshooting for platform transitions, ensuring a seamless transition for end-users.
- Mentored junior staff, fostering a culture of continuous learning and improving team productivity.
Auto-Pilot Client Support Specialist
Southwest Business Corporation
04.2017 - 01.2019
- Managed customer inquiries related to auto and mortgage loan processing, addressing concerns and resolving complex issues.
- Provided reconciliation, invoice processing, and security deposit management, ensuring customer accounts were accurate and up-to-date.
- Streamlined customer support workflows, improving response times and increasing client satisfaction.
Education
Associate of Arts - Business Communication
St. Phillips
San Antonio, TX 10.2019 - 05.2022
Skills
- Technical Skills: Microsoft Office Suite, Windows OS, Mac OS, Network Troubleshooting, IT Security, Help Desk Support, Data Management
- Healthcare Administration: Patient Benefits Coordination, HIPAA Compliance, Clinical Documentation
- Soft Skills: Excellent Verbal and Written Communication, Customer Service, Process Optimization, Team Collaboration, Problem-Solving, Time Management
- Key Competencies: Prioritization of Tasks, Attention to Detail, Organizational Skills, Cross-functional Collaboration
Timeline
Clinical Administrative Coordinator
United Healthcare Group
12.2022 - Current
IT Help Desk Analyst
Level 10 LLC
09.2021 - 12.2022
IT Security Analyst (Contractor)
Citigroup
07.2020 - 01.2021
Associate of Arts - Business Communication
St. Phillips
10.2019 - 05.2022
Monitoring Analyst
Southwest Business Corporation
01.2019 - 07.2020
Auto-Pilot Client Support Specialist
Southwest Business Corporation
04.2017 - 01.2019
Similar Profiles
Jonathan McKinneyJonathan McKinney
Sales Supervisor at United Healthcare GroupSales Supervisor at United Healthcare Group
ELLA-MAE GALLAGHERELLA-MAE GALLAGHER
Claims Processor at United Healthcare GroupClaims Processor at United Healthcare Group
Michelle BoyerMichelle Boyer
Sr. Claims Representative at United Healthcare GroupSr. Claims Representative at United Healthcare Group