Kristan Rubio
San Antonio,TX
Summary
Results-driven professional with 5+ years of experience in technical support, healthcare administration, and customer service. Skilled in troubleshooting, problem-solving, and optimizing processes. Proficient in Microsoft Office, Windows, and macOS. Experienced in managing administrative operations, ensuring compliance, and driving efficiency improvements in healthcare and technical environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Clinical Administrative Coordinator
United Healthcare Group
Minnetonka, MN
12.2022 - Current
- Delivered administrative clinical support to the National Inpatient Clinical Team (NICT) by coordinating clinical information requests and ensuring timely follow-up with Inpatient Care Management Nurses.
- Managed patient benefits and services, ensuring compliance with state and federal guidelines.
- Interfaced with providers and external partners to collect and process clinical data, improving case management efficiency.
- Provided patient consulting services regarding benefits, financing, and community healthcare programs, contributing to improved patient outcomes.
- Ensured accurate processing of fax requests and medical service documentation, addressing issues promptly and maintaining high levels of client satisfaction.
IT Help Desk Analyst
Level 10 LLC
Hoffman Estates, IL
09.2021 - 12.2022
- Supported users by troubleshooting and resolving technical issues related to network connectivity, hardware, and software applications, with a focus on minimizing downtime.
- Acted as a liaison between internal teams and external vendors, facilitating efficient communication and timely problem resolution.
- Prioritized escalations and critical support cases, reducing response times by 15% and ensuring fast resolution of high-priority issues.
- Documented and tracked all help desk incidents, identifying recurring problems and implementing solutions to improve long-term performance.
IT Security Analyst (Contractor)
Citigroup
San Antonio, TX
07.2020 - 01.2021
- Monitored and secured sensitive data (PII, PHI) to ensure compliance with privacy regulations and protect against cyber threats.
- Developed and enforced security protocols to safeguard computer systems and files from unauthorized access or breaches.
- Generated detailed reports following security incidents, identifying vulnerabilities and recommending corrective actions to mitigate future risks.
- Conducted periodic security audits, contributing to a 10% reduction in security breaches over the contract term.
Monitoring Analyst
Southwest Business Corporation
San Antonio, TX
01.2019 - 07.2020
- Conducted quality assurance checks and system analyses to validate the accuracy and integrity of data across multiple platforms.
- Provided technical support and troubleshooting for platform transitions, ensuring a seamless transition for end-users.
- Mentored junior staff, fostering a culture of continuous learning and improving team productivity.
Auto-Pilot Client Support Specialist
Southwest Business Corporation
San Antonio, TX
04.2017 - 01.2019
- Managed customer inquiries related to auto and mortgage loan processing, addressing concerns and resolving complex issues.
- Provided reconciliation, invoice processing, and security deposit management, ensuring customer accounts were accurate and up-to-date.
- Streamlined customer support workflows, improving response times and increasing client satisfaction.
Education
Associate of Arts - Business Communication
St. Phillips
San Antonio, TX 10.2019 - 05.2022
Skills
- Technical Skills: Microsoft Office Suite, Windows OS, Mac OS, Network Troubleshooting, IT Security, Help Desk Support, Data Management
- Healthcare Administration: Patient Benefits Coordination, HIPAA Compliance, Clinical Documentation
- Soft Skills: Excellent Verbal and Written Communication, Customer Service, Process Optimization, Team Collaboration, Problem-Solving, Time Management
- Key Competencies: Prioritization of Tasks, Attention to Detail, Organizational Skills, Cross-functional Collaboration
Timeline
Clinical Administrative Coordinator
United Healthcare Group
12.2022 - Current
IT Help Desk Analyst
Level 10 LLC
09.2021 - 12.2022
IT Security Analyst (Contractor)
Citigroup
07.2020 - 01.2021
Associate of Arts - Business Communication
St. Phillips
10.2019 - 05.2022
Monitoring Analyst
Southwest Business Corporation
01.2019 - 07.2020
Auto-Pilot Client Support Specialist
Southwest Business Corporation
04.2017 - 01.2019