Kristeen Matsaw

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Prepared requisitions for for client payments for Mortgage and Utility payments to such vendors.

• Approved clients application.
• Assisted with Rental and Utility payments
• Contacted Landlords for clients who owed arrears or who were facing evictions.
• Contacted Utility company's where clients had services. Idaho Power, Intermountain gas, Internet Company's.
• Prepared Requisitions for client payments that were paid directly to vendors.

Intake on Covid Applications

Scheduled clients to purchase household items such as clothing, food and personal neccesaties.

Met clients to help them with their needs if they had tested positive for Covid or if someone in their family had Covid.

• Made appointments with TANF (Temporary Assistance Needy Families) and GA (General Assistance) with their case managers.
• Made applications for program.
• Faxed client applications to the state of Idaho Health and Welfare office for Medicaid or Food stamps assistance.
• Answered phones and transferred calls to the right individual who caller was asking to speak with.
• Filed documents of clients.
• Handed out checks to TANF and GA clients on the 1st of each month.
• Assisted with family activities that the program put on for clients.