Kristella Parker
Grandview,Missouri
Summary
Versatile professional with a rich background ranging from licensed cosmetology at Self Employed to quality inspection at Triumph Foods, demonstrating exceptional customer service and meticulous attention to detail. Excelled in enhancing client satisfaction and maintaining high sanitation standards. Skilled in haircutting techniques and fostering positive team environments, achieving significant client loyalty and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Team Leader
Sioux Chief Manufacturing Company
07.2021 - 07.2024
- Set clear goals for team performance, continually checked progress and delivered relevant feedback.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Licensed Cosmetologist
Self Employed
04.2003 - 05.2024
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
Remote Customer Service Representative
Best Buy
01.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lab Technician
Trinity Biotech
10.2020 - 12.2020
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Quality Inspector
Triumph Foods
06.2018 - 03.2020
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Property Management Assistant
Shaw Patel LLC
05.2016 - 04.2018
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Customer Service Representative
Ulta Beauty Inc.
01.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Mail Room Clerk
Internal Revenue Service, IRS
08.2016 - 05.2017
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
Motor Vehicle Representative
USPS, United States Postal Service
08.2015 - 12.2015
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
Pharmacy Technician
OptumRx
05.2015 - 12.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate Of General Studies - Occupational Therapy
Mcc Longview
Kansas City, MOObtained Cosmetology License - Anantomy/ Hair/ Skin / Nails
House of Heavenly
Kansas City, MO04.2003
Lead Abatement Certification - Mold And Housing Inspector Certification
SLU
St Louis, MO02.2003
Skills
- Haircutting techniques
- Waxing and hair removal techniques
- Skin analysis
- Sanitation practices
Certification
Pharmacy Technician
Timeline
Team Leader
Sioux Chief Manufacturing Company
07.2021 - 07.2024
Remote Customer Service Representative
Best Buy
01.2021 - 02.2022
Lab Technician
Trinity Biotech
10.2020 - 12.2020
Quality Inspector
Triumph Foods
06.2018 - 03.2020
Mail Room Clerk
Internal Revenue Service, IRS
08.2016 - 05.2017
Property Management Assistant
Shaw Patel LLC
05.2016 - 04.2018
Customer Service Representative
Ulta Beauty Inc.
01.2016 - 03.2018
Motor Vehicle Representative
USPS, United States Postal Service
08.2015 - 12.2015
Pharmacy Technician
OptumRx
05.2015 - 12.2015
Licensed Cosmetologist
Self Employed
04.2003 - 05.2024
Pharmacy Technician
Associate Of General Studies - Occupational Therapy
Mcc Longview
Obtained Cosmetology License - Anantomy/ Hair/ Skin / Nails
House of Heavenly
Lead Abatement Certification - Mold And Housing Inspector Certification
SLU
Similar Profiles
Rochelle MercerRochelle Mercer
Plastics Operator at Sioux Chief Manufacturing CompanyPlastics Operator at Sioux Chief Manufacturing Company
James BrayJames Bray
Machine Operator at Sioux Chief Manufacturing CompanyMachine Operator at Sioux Chief Manufacturing Company
Jacob OsterkampJacob Osterkamp
Parts Cleaner, Assembler at Sioux Steel CompanyParts Cleaner, Assembler at Sioux Steel Company