Marcella Simmons
Pontiac
Summary
Dynamic team leader with a proven track record at Taco Bell, excelling in customer service and employee coaching. Skilled in workload management and motivating teams to enhance operational efficiency. Recognized for implementing effective inventory strategies, ensuring stock availability, and fostering a culture of excellence in service delivery.
Cosmetology professional with extensive training in beauty treatments and client-focused service. Proven ability to create customized beauty plans that meet individual client needs. Known for effective collaboration with team members and adaptability in dynamic environments, specializing in hairstyling and skincare.
Overview
6
6
years of professional experience
Work History
Team Leader Manager
Taco Bell
Keego Harbor, MI
07.2025 - Current
- Supervised daily operations to ensure compliance with food safety and cleanliness standards.
- Trained team members on procedures to enhance service efficiency and customer satisfaction.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Assisted in scheduling staff shifts to optimize labor costs and coverage during peak hours.
Team Member
Kids Footlocker
Auburn Hills, MI
01.2022 - 06.2025
- Delivered exceptional customer service, enhancing overall shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Operated point-of-sale system efficiently, processing transactions with accuracy.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
Server
Waltonwood Senior Living
Rochester Hills, MI
05.2020 - 01.2022
- Delivered exceptional dining experiences by providing attentive service and addressing resident needs promptly.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Trained new servers on menu items, service protocols, and resident interactions to maintain high-quality standards.
- Implemented efficient table management strategies to optimize seating and minimize wait times during peak hours.
Education
Cosmetology -
Douglas J Avada
Royal Oak, MI06-2026
High School Diploma -
Walled Lake Western
Walled Lake, MI06-2024
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Team leadership
- Customer service
- Employee coaching and mentoring
- Hair styling
- Sanitation practices
- Continuing education
- Blowout techniques
- Updo creations
- Chemical treatments
- Highlighting methods
- Haircutting techniques
- Makeup application
- Balayage technique
- Hair texture management
- Men's grooming
Accomplishments
- Supervised team of [Number] staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Team Leader Manager
Taco Bell
07.2025 - Current
Team Member
Kids Footlocker
01.2022 - 06.2025
Server
Waltonwood Senior Living
05.2020 - 01.2022
Cosmetology -
Douglas J Avada
High School Diploma -
Walled Lake Western