Kristel Mae Ofiana
Anchorage
Summary
Accomplished General Manager known for driving team performance and optimizing daily operations. Skilled in time management and budgeting, with a track record of implementing strategies that enhance customer loyalty and operational efficiency.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
General Manager ll
Hmshost
Anchorage
05.2018 - Current
- Oversaw daily operations to ensure efficiency and service quality.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed staff scheduling and training for optimal team performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delegated work to staff, setting priorities and goals.
Shift Manager
McDonald's
Anchorage
12.2015 - 04.2018
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Implemented quality control measures to uphold food safety and cleanliness standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored kitchen operations to ensure compliance with health regulations.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
West High School
Anchorage, AK05-2013
Some College (No Degree) - Information Technology
Charter College
Anchorage, AKSkills
- Inventory control
- Staff training
- Effective communication
- Time management
- Team leadership
- Operations oversight
- Performance evaluations
- Employee scheduling
- Sales analysis
Certification
Starbucks Certifications
Timeline
General Manager ll
Hmshost
05.2018 - Current
Shift Manager
McDonald's
12.2015 - 04.2018
High School Diploma -
West High School
Some College (No Degree) - Information Technology
Charter College