Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Kristen Akers

Oak Ridge

Summary

Phlebotomy program graduate trained in venipuncture, phlebotomy and finger sticks. Knowledge of infection control procedures. Skilled in providing excellent customer service and relationship building. Experienced in managing multiple responsibilities, problem solving, and training on best practices. Strong and reliable work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Member

Nick's Hope
03.2025 - Current
  • Provided technical support to customers, resolving issues via phone and email communications.
  • Trained junior staff members on best practices for handling customer inquiries efficiently.
  • Developed comprehensive knowledge of company products and services to better assist customers.
  • Built strong customer relationships through friendly and professional customer service.
  • Managed over 50 customers per day.

Wait Staff Member

Milton Inn
03.2022 - Current
  • Effectively communicate with individuals from diverse backgrounds while maintaining professionalism and compassion
  • Consistently ensure accuracy when following procedures, handling information, and completing tasks
  • Adhere to strict hygiene, sanitation, and safety standards to maintain a clean and safe environment
  • Demonstrate steady hand coordination and precision during repetitive, detail-oriented tasks
  • Successfully prioritize and manage multiple responsibilities in fast-paced settings

Education

Certificate - Phlebotomy

Phlebotomy School Of Sparta
Sparta, NJ
12-2025

High School Diploma -

Jefferson Township High School
Oak Ridge, NJ
06-2024

Skills

  • Strong multitasking

  • Strong multitasking

  • Strong multitasking

  • Strong multitasking

  • Strong multitasking

  • Strong multitasking

  • Strong multitasking

  • Strong multitasking

  • Strong multitasking

  • Strong multitasking

Certification

  • Phlebotomy Certification, Phlebotomy School of Sparta- November 3, 2025-December December 22, 2025

References

Danielle Lenney - Nick's Hope

Executive Director

(973) 224-2116

dlenney1023@gmail.com


Elizabeth Fisher - Milton Inn

Manager

(862) 268-1883

elizabethfisher@msn.com

Timeline

Support Member

Nick's Hope
03.2025 - Current

Wait Staff Member

Milton Inn
03.2022 - Current

Certificate - Phlebotomy

Phlebotomy School Of Sparta

High School Diploma -

Jefferson Township High School