Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kristen Allard

Norfolk,VA

Overview

10
10
years of professional experience

Work History

Course Materials Campus Lead

Follett Higher Education
Newport News, VA
09.2023 - Current
  • Manages relationships with external vendors including publishers and media partners.
  • Fosters relationships with faculty, staff and students and provided in person support for course materials needs
  • Works together with campus contacts and faculty to determine timelines, in-store selection and to offer materials and price points that align with campus initiatives
  • Monitors textbook and courseware adoption statuses for accuracy and timeliness
  • Continues ongoing introduction of equitable digital course material delivery program, setting up pillars for a successful pilot launch in Fall 2024
  • Collaborates with Course Material Manager to determine needs, trends and information specific to the campus

Market Leader

Follett Higher Education
Roanoke, VA
04.2023 - 09.2023
  • Cultivated and maintained solid partner relationships with campuses in a market of multi-unit stores to drive mutually beneficial collaboration and bottom-line profits.
  • Assisted store leaders in establishing and maintaining working relationships with publishers and their representatives.
  • Monitored progress and provided guidance to store leaders on meeting sales deadlines and keeping up with information input into store systems
  • Responsible for making sure campus store leaders and their teams were operationally prepared for such events as inventory, start of semester rush and campus events.
  • Mentored and guided campus store leaders on proper processes and methodologies for successful leadership.
  • Worked closely with campus store leaders to assure projects and tasks were completed on time
  • Assisted in hiring talented, trainable team members and drove new business strategies to grow revenues.

Bookstore Manager

Follett Higher Education
Roaonke, VA
07.2022 - 04.2023
  • Acted as liaison between campus contacts, publishers and bookstore to provide students with affordable, equitable access to course materials
  • Coordinated meetings, projects and assignment timelines
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Responsible for billing and invoicing vendors and preparing accounts
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

Bachelor of Science - Environmental Management

Columbia Southern University
Orange Beach, AL
08-2024

Associate of Science - Integrated Environmental Studies

Virginia Western Community College
Roanoke, VA
12.2020

Skills

  • Customer Service
  • Relationship Building
  • Time Management
  • Cost Analysis
  • Organization
  • Microsoft Teams
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Goal Setting
  • Team Management
  • Power BI and Slack

Accomplishments

  • Offered a Market Leader position within Follett Higher Education to oversee multiple college campus units and staff after less than one year as a Store Manager and less than 5 years with the company.
  • Opened conversation on Christopher Newport University campus to adopt Follett ACCESS program, paving the way for a successful pilot launch in Fall 2024.
  • Brought the campus cafe from being closed during the pandemic to full functionality with a brand new staff and student base, then successfully transitioned to a new location on campus, increasing revenue by an average 300%.
  • Grew a company promoted program for equitable access to course materials by 52% from Spring 2023 to Fall 2023 semesters.

Timeline

Course Materials Campus Lead

Follett Higher Education
09.2023 - Current

Market Leader

Follett Higher Education
04.2023 - 09.2023

Bookstore Manager

Follett Higher Education
07.2022 - 04.2023

Bachelor of Science - Environmental Management

Columbia Southern University

Associate of Science - Integrated Environmental Studies

Virginia Western Community College

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Kristen Allard