Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Allen

Moriarty,NV

Summary

I don't have correction experience but I have been in college for a little over 3 years now, working on a bachelors degree in Criminal Justice. When I worked at Burger King and Dicks Sporting Goods I have been promoted at both places in less than 6 months. I am a hard worker, I don't give up easy. Even though I haven't been at Corecivic for very long I feel confident in making decisions that follow policy and I catch on fast. I clarify what I am told to make sure that I understand.

Overview

12
12
years of professional experience

Work History

Detention Officer

Corecivic Inc.
09.2024 - Current
  • Prepared reports to document incidents and violations.
  • Ensured accurate record keeping by documenting inmate behavior, incidents, and daily activities in logbooks and electronic databases.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Enforced rules and regulations to maintain order among inmates.
  • Conducted security checks of inmates and living areas.
  • Observed behavior of residents individually and in groups.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Cashier

TA Operating
05.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Bakery Clerk

Smiths Food And Drug
07.2023 - 05.2024
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Ensured freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.

Server

Country Pride Restaurant
01.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Cashier

Blake's Lotaburger LLC
09.2021 - 01.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Blackjack Fireworks
04.2020 - 07.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Trained new employees on company policies, procedures, and best practices in retail sales techniques.
  • Tagged and prepared new merchandise for retail sales.
  • Organized successful product launches by coordinating with internal departments, external suppliers, and retail partners.

Price Coordinator

Dicks Sporting Goods
05.2019 - 03.2020
  • Priced and tagged all items in the store based on pricing guide to optimize sales volume.
  • Enhanced pricing accuracy by diligently reviewing and updating price lists in the database.
  • Ensured compliance with company policies and procedures through strict adherence to established guidelines related to price changes and approvals.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Facilitated seamless price changes during mergers or acquisitions by efficiently coordinating with relevant departments and updating systems accordingly.
  • Interpreted pricing data and advice on cost impact during negotiations and meetings.
  • Assisted in the development of new product launch strategies, providing input on optimal pricing structures to maximize profitability while remaining competitive in the marketplace.

Cashier

Burger King
03.2018 - 11.2018
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Shift Manager

Burger King
08.2015 - 03.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Cook

Pizza Hut
10.2013 - 03.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.

Education

Criminal Justice Corrections

Pahrump Valley High School
Pahrump, NV
09-2027

Skills

  • Patience and tolerance
  • Fast learner
  • Attention to detail
  • Follow Policy/ Rule Follower
  • Follow Direction
  • Respectful
  • Observation
  • Teamwork and collaboration
  • Reliability
  • Mental health awareness

Timeline

Detention Officer

Corecivic Inc.
09.2024 - Current

Cashier

TA Operating
05.2024 - 09.2024

Bakery Clerk

Smiths Food And Drug
07.2023 - 05.2024

Server

Country Pride Restaurant
01.2022 - 06.2023

Cashier

Blake's Lotaburger LLC
09.2021 - 01.2022

Cashier

Blackjack Fireworks
04.2020 - 07.2021

Price Coordinator

Dicks Sporting Goods
05.2019 - 03.2020

Cashier

Burger King
03.2018 - 11.2018

Shift Manager

Burger King
08.2015 - 03.2018

Cook

Pizza Hut
10.2013 - 03.2015

Criminal Justice Corrections

Pahrump Valley High School

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