Bria Jelks
Smyrna,TN
Summary
Diligent candidate with solid background in providing exceptional customer service in high-paced environments. I effectively manage and resolve customer complaints and work exceptionally well under constantly changing work environments. I demonstrate strong multitasking abilities and attention to detail, ensuring a seamless experience. I believe in collaborating being a team effort to ensure smooth operations and satisfied patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer
Corecivic Inc.
05.2025 - 11.2025
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Collaborated with team members to develop strategies for conflict resolution among inmates.
- Trained new officers on protocols and best practices for safety and security measures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted routine and emergency head counts.
- Documented incidents and maintained accurate reports for administrative review.
Customer Service Representative
Living Earth Landscapes
06.2024 - 05.2025
- Processed orders and managed returns to ensure customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Support Analyst
Atmus Filtration
10.2023 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to improve support processes and enhance customer experience.
- Monitored ticket resolution times, identifying trends to improve response efficiency across the team.
- Worked within task management system to receive, manage, and close support requests.
- Assisted sales team by creating and maintaining supporting data files.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Partnered with sales, operations and field service teams to coordinate solutions.
Server
O'Charley's Restaurant & Bar
01.2020 - 10.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Facilitated efficient order processing through effective communication with kitchen staff and management.
- Resolved guest complaints swiftly to ensure satisfaction and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated dining room setup and cleanliness to create welcoming atmosphere for patrons.
Robotic Welding Technician
Pacific Manufacturing
01.2018 - 09.2023
- Operated robotic welding equipment to ensure precision and quality in production processes.
- Safeguarded data integrity within the company''s systems by inputting accurate information regarding equipment usage, maintenance activities, and project progress reports.
- Increased workplace safety by maintaining a clean, organized work environment and adhering to proper safety protocols during all operations.
- Enhanced robotic welding efficiency by performing regular maintenance and calibration tasks.
- Improved production quality by conducting thorough inspections of finished welds and making necessary adjustments.
- Reduced equipment downtime through proactive troubleshooting and resolving technical issues swiftly.
Education
Associate's - Journalism
Middle Tennessee State University
Murfreesboro, TN05-2016
High School Diploma -
Haywood High School
Brownsville05-2012
Skills
- Conflict resolution strategies
- Critical thinking
- Detail-oriented data management
- Call center experience
- Application problem-solving skills
- Effective customer engagement
- Consistent work performance
Certification
Active TN ABC license effective November 2025
Timeline
Correctional Officer
Corecivic Inc.
05.2025 - 11.2025
Customer Service Representative
Living Earth Landscapes
06.2024 - 05.2025
Customer Support Analyst
Atmus Filtration
10.2023 - 06.2024
Server
O'Charley's Restaurant & Bar
01.2020 - 10.2023
Robotic Welding Technician
Pacific Manufacturing
01.2018 - 09.2023
Associate's - Journalism
Middle Tennessee State University
High School Diploma -
Haywood High School