Kristen Anderson
Las Vegas,NV
Summary
Guest-oriented hospitality host providing more than ten years of experience in the hospitality and tourism industries. Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Offering exceptional communication and organizational skills combined with industrious, personable and entrepreneurial nature
Overview
5
5
years of professional experience
Work History
Model Cocktail Server
Wynn Las Vegas
03.2022 - Current
- Providing and delivering professional, helpful, high quality service and assistance before, during, as well as after in accordance with Forbes Standards.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cabana Host
Caesars Palace
03.2021 - 11.2021
- Accurately, and professionally deal with cash and credit transactions, aid cabana guests with requests, and cabana cleanliness daily
- Was in charge of cabana guests needs, which included selling food and drinks to customers and ensuring that there was enough product and supply on hand to meet demand
- Promoted visitor safety and reduced liability risks by monitoring recreation areas and enforcing rules and safety policies.
Luxury Experience Host
ARIA Resort & Casino
10.2018 - 05.2020
- Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees
- Arrange reservations, transportation and accommodations for guests
- Employed techniques such as prospecting and networking to land new customers and penetrate new markets Introduced 60 new clients with average spend of $15k in 12 months
- Develop one on one relationships with guests and provide exceptional service to cultivate and maintain relationships
Education
Bachelor of Arts - Hospitality, Restaurant And Tourism Management
University of Nebraska-Lincoln
Lincoln, NE2014
Skills
- Verbal and Written Communication
- OPERA, HotSOS
- Microsoft Systems
- Event Planning and Coordination
- Competitor Monitoring
Timeline
Model Cocktail Server
Wynn Las Vegas
03.2022 - Current
Cabana Host
Caesars Palace
03.2021 - 11.2021
Luxury Experience Host
ARIA Resort & Casino
10.2018 - 05.2020
Bachelor of Arts - Hospitality, Restaurant And Tourism Management
University of Nebraska-Lincoln
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