Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Appelbaum

Nitro,WV

Summary

5+ years in the customer service industry and an associate of hospitality degree. Strong focus on multi-tasking and relationship building, contributing to a collaborative work environment. Committed to delivering exceptional customer experiences and supporting team growth.

Overview

2026
2026
years of professional experience

Work History

Crew Trainer

McDonald's
Nitro, West Virginia
10.2019 - Current
  • Trained new team members on operational procedures to ensure compliance and efficiency.
  • Ensured cleanliness and organization of workstations to meet health regulations.
  • Collaborated with coworkers to ensure seamless operations and deliver exceptional customer service during peak hours.
  • Multi tasked taking orders and handling payment in the drive through in a fast but friendly manner.
  • Prepared raw food materials to cook over 20 world famous menu items.
  • Resolved customer service issues promptly and professionally.

Intern

Charleston Coliseum & Convection Center
South Charleston, West Virginia
  • Addressed customer requests and answered questions, contributing to enhanced satisfaction.
  • Cultivated positive working relationships with staff and management to foster collaboration.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Coordinated setup and dismantling of events and conventions, ensuring smooth operations.

Education

Associate - Hospitality

Bridge Valley Community And Technical College
South Charleston, WV
05-2022

Skills

  • Customer service
  • Leadership
  • Conflict resolution
  • Relationship building
  • Problem solving
  • Multitasking
  • Levelheaded

Timeline

Crew Trainer

McDonald's
10.2019 - Current

Intern

Charleston Coliseum & Convection Center

Associate - Hospitality

Bridge Valley Community And Technical College
Kristen Appelbaum