Kristen Bayer
Roseville,MI
Summary
Event Manager experienced in end-to-end event planning and on-site execution. Delivered successful events through effective team coordination, clear communication, and strong problem-solving skills. Focused on enhancing staff performance and building lasting client relationships across hospitality, retail, and events.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Event Manager
Continental Serves
Troy, Michigan
05.2023 - Current
- Led setup, execution, and breakdown for conferences, banquets, and receptions.
- Directed staff assignments, timelines, and guest service standards during events.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Resolved on-site issues and adjusted plans during fast-paced event changes.
- Trained event staff on procedures, service flow, and client expectations.
- Coordinated venues, catering, audio, and décor with vendors and staff.
- Maintained relationships with existing partners while cultivating new ones.
- Prepared post-event reports summarizing attendee feedback and other key metrics.
- Led volunteer teams, providing direction and support to ensure efficient task execution and team morale.
Manager
Tropical Smoothie Cafe
Eastpointe, Michigan
03.2022 - 02.2023
- Managed store opening and closing procedures to ensure smooth operations.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer issues and supported front-counter service.
- Oversaw inventory counts, stock orders, and vendor deliveries.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored cash handling, register reconciliations, and cash office procedures.
Assistant Restaurant Manager
Outback Steakhouse
Roseville, Michigan
05.2003 - 04.2020
- Supervised Outback Steakhouse shifts and coordinated front-of-house and back-of-house teams.
- Provided leadership and direction to restaurant employees.
- Trained new staff on service standards, menu knowledge, and guest recovery.
- Resolved guest concerns with calm communication and timely service recovery.
- Monitored food safety, sanitation, and cleanliness across dining and kitchen areas.
- Enforced company policies and maintained consistent hospitality standards throughout service.
- Managed cash register operations including deposits and reconciling discrepancies.
Education
Some College (No Degree) - Media Arts And Studies
Wayne State University
Detroit, MISkills
- Event management
- Event planning
- On-site execution
- Catering coordination
- Post event reporting
- Event evaluation
- Customer service-driven
- Team leadership
- Continuous improvement
- Attention to detail
- Clear communication
- Problem solving
- Customer service-driven
- Food service
- Team leadership
Languages
Spanish
Limited
Certification
- Serve Safe Certified
- TIPS Certified
Timeline
Event Manager
Continental Serves
05.2023 - Current
Manager
Tropical Smoothie Cafe
03.2022 - 02.2023
Assistant Restaurant Manager
Outback Steakhouse
05.2003 - 04.2020
Some College (No Degree) - Media Arts And Studies
Wayne State University