Kristen Beech
Lancaster,Virginia
Summary
Experienced Behavioral Health and Developmental Services professional with a strong record in advocacy, service delivery, investigative practices, and policy formulation. Proficient in program development and quality assurance, driving continuous improvements for service recipients. Committed to advocating for the Human Rights of individuals within the Developmental and Behavioral Health service system.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Quality Assurance
Middle Peninsula Northern Neck Behavioral Health
Saluda, VA
12.2022 - Current
- Manage Quality Improvement and Risk Management Programs for MPNN BH.
- Conduct investigations, perform root cause analyses, and develop and monitor corrective measures to uphold individuals' human rights.
- Complete incident report reviews to identify trends and potential systemic issues; recommend mitigation strategies; and monitor for efficacy.
- Maintain policies and procedures for Developmental Disability, Mental Health, and Substance Use Disorder services to ensure compliance with DBHDS, DMAS, HCBS, ADA, and federal code.
- Facilitate and respond to audits and investigations by DBHDS offices, including the Office of Licensing, the Office of Human Rights, DMAS, HSAG, etc.; develop quality improvement plans, provide needed training, and monitor the efficacy of corrective action plans.
- Maintain responsibility for agency accounts and entries in CHRIS, MART, and CONNECT.
- Provide programmatic technical assistance and regulatory guidance to over twenty behavioral health services provided by MPNN BH.
- Perform the functions of Records Officer/Privacy Official.
DD QA Coordinator/ QA Operations Specialist
Middle Peninsula Northern Neck Behavioral Health
Saluda, Virginia
02.2022 - 12.2022
- Conduct investigations related to incidents and complaints received; perform root cause analyses, develop corrective action plans, and monitor implementation for successful mitigation.
- Maintain policies and procedures for Developmental Disability, Mental Health, and Substance Use Disorder services to ensure compliance with DBHDS, DMAS, HSAG, ADA, Federal Code, and MCO requirements.
- Lead the Division of Developmental Services' process to attain HCBS compliance, including policy development, revised operational processes, and staff training on HCBS regulations and the DOJ Settlement.
- Facilitate and respond to audits and investigations by DBHDS (Office of Licensing and Human Rights).
- Develop corrective action plans in response to citations, provide any training needed, and monitor for efficacy of corrective measures.
- Maintain responsibility for agency accounts in CHRIS, CONNECT, and WAMS.
- Maintain accurate records of inspections, audits, and other pertinent data related to service quality.
Regional Program Director
Merakey Allos
Richmond, Virginia
04.2018 - 08.2021
- Director of DD Group Homes, Skilled Nursing, and Day Support program services across central and eastern Virginia.
- Monitored program performance, evaluated outcomes, and identified areas for improvement.
- Managed budgets, approved expenditures, and tracked spending against established objectives.
- Developed training materials and provided training to staff on the DOJ Settlement, HCBS regulations, person-centered ISP development, assessments, and service documentation.
- Advised senior leadership on relevant policy matters pertaining to regional programming.
- Participated in meetings with external partners or vendors related to developing new programs in the region.
- Recruited, interviewed, and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff during the Covid pandemic, to include direct support in skilled nursing, group home setting, personal care, and medication administration via G-tube.
Support Coordinator
Middle Peninsula Norther Neck Behavioral Health
Saluda, Virginia
03.2011 - 04.2018
- Managed dynamic caseload of children and adults diagnosed with intellectual disabilities and with SPO or DD Waiver funding.
- Completed required assessments to monitor needs, change in status, and to ensure appropriate Home and Community-Based Services were accessed.
- Linked individuals to available services, completed service authorizations, and monitored satisfaction with services provided.
- Develop person-centered ISP with the individuals, preferred team members, and service providers.
- Support individuals to navigate the community, public agencies, and available resources.
- Advocate for individuals' needs and wants in community settings, including DSS, SSA, employment, housing, and educational systems.
Education
Bachelor of Arts - Political Science-Minors in History And Education
Mary Baldwin College
Staunton, VA05-2011
Skills
- Investigations and Complaint Resolution
- Policy Development
- Experienced Trainer
- Trend Analysis and Quality Improvement
- Effective Communication Skills
- Collaborative Partnership Building
Certification
- QMHP-A
- Therapeutic Options Trainer
- CPR/First Aid/AED
Timeline
Director of Quality Assurance
Middle Peninsula Northern Neck Behavioral Health
12.2022 - Current
DD QA Coordinator/ QA Operations Specialist
Middle Peninsula Northern Neck Behavioral Health
02.2022 - 12.2022
Regional Program Director
Merakey Allos
04.2018 - 08.2021
Support Coordinator
Middle Peninsula Norther Neck Behavioral Health
03.2011 - 04.2018
Bachelor of Arts - Political Science-Minors in History And Education
Mary Baldwin College
- QMHP-A
- Therapeutic Options Trainer
- CPR/First Aid/AED
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